Jira Down - Atlassian Cloud Site Unavailable

[Jills Francis]

Our Jira is down and has been down for more than 10 minutes. Users are unable to access Jira and are receiving the following error:

“Page unavailable - Your Atlassian Cloud site is currently unavailable.”

Request ID: 66a904acbe3c430497178985467cc17c



We also tried to raise it via Atlassian Customer Support, but when entering our Jira Cloud URL (https://<our-site>.atlassian.net), the support form shows:


Sorry, we can't find this Cloud URL.

See instructions below on how to find your URL.

Because of this, we are currently unable to raise a support request through the normal support channel and were directed to Ask the Community.

Has anyone else experienced this issue today? Is there currently a Jira Cloud outage or an issue with Atlassian recognizing Jira Cloud site URLs?

Any information or guidance would be appreciated.

[Jills Francis · Accepted solution]

Update: Our Jira is back online now. The outage lasted approximately 30 minutes, and we are able to access Jira again.

Thank you to everyone who looked into this and provided assistance.