Jira Deleted my Projects

[Brian Lacy]

I am on the free plan. I don't log in often, as I'm a solo developer. It appears that my previous projects were deleted. Is there any way to restore them?

[John Funk · Accepted solution]

Hi Brian - Welcome to the Atlassian Community!

How long has it been since your last login? You should get email notifications warning you that the account will be suspended if you don't log in. 

[Trudy Claspill]

The warning @John Funk mentions is documented here:

https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/

Also here:

https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#Inactivity-on-Free-cloud-apps

The latter document also indicates data will be permanently deleted after a retention period expires. That period is 60 days for a free subscription.

If your subscription was deactivated more than 60 days ago, your data can't be recovered.

[Rick]

I'm unclear on this, the communication is just terrible.  My subscription lapsed so I assumed I would just be put on the free tier.  I received an email that said my information would be deleted in 7 days, that's it.  No explanation, no wording that I could reactivate with activity, no confirmation that I was on the free tier, no links, nothing, literally just "The project will be permanently deleted in 7 days" 

So what are we supposed to do to keep the free tier and keep our projects from being deleted? 

[John Funk]

If you don't even log into the instance for a long period, they will delete your instance. You should be getting emails warning you of losing access if you don't log in. They will NOT just downgrade you to free and leave it there forever. 

[Rick]

Yes thank you, that was the issue. It's just that the email had zero information, it just said my account was going to be deleted.This was the first and only email I ever received. 

I would suggest those emails should have more information. Mine literally only said "The project will be permanently deleted in 7 days"  with no other information or reasoning. I was able to work it out with customer service.