Jira Core redirects to wrong URI after login

[brandlandgroup]

I have a self-hosted Jira Core and Service Desk both hosted on the same domain but on different ports.

http://<servername>:8080

http://<servername>:8081

When I'm both a Jira User and a Service Desk agent then I login to Jira with no problem. But when I'm just a Jira user and NOT a service desk agent, the I get redirected to our service desk portal after login. I login through

http://<servername>:8081/secure/Dashboard.jspa

but get redirected to

http://<servername>:8081/servicedesk/customer/portals

There is no way to get back to Jira from servicedesk portal obviously. Does anybody know how to change the after login URL?

Thank you

[Tedd Herman]

I realize this ticket is kind of old, but I had a similar thing happen to me so I figured I'd post in case anyone else ran into it. I added a user who was a customer in my existing projects as a Project Lead, Administrator, and Agent to a new project for his department and it kept redirecting him to the "Help Center" like he was a customer. The solution ended up being that I needed to add the user to the "jira-servicedesk-users" group.

I guess I would have assumed that adding him as a Project Lead/Administrator to a project would have automatically added him to jira-servicedesk-users, but maybe there's something I am not aware of.

[Nic Brough -Adaptavist-]

Customer accounts should be redirected to the portals, as that's all they have access to.

Jira user accounts (including agents) should land in Jira proper. 

My best guess is that your account is just a customer, and has no access to Jira.

[Egle K.]

But in that case it is not possible to even see open (public) projects in jira core! 

[Nic Brough -Adaptavist-]

No, it will only redirect from the dashboard, if you have anonymous access in projects, you can go to the projects without redirection.

[Egle K.]

but they cannot enter the "main" page of JIRA Core (that includes System Dashboard)? In my case they cannot... And we just simply want to show filtered results of PUBLIC Service Desk project in a gadget.

[Nic Brough -Adaptavist-]

Are your users Jira users, JSD Agents or Customers?