Jira Cloud-to-Cloud Data Migration Process

[TSNakamura]

Hi there,

We are planning to migrate data from cloud to cloud for Jira and Confluence.
The data migration will be done in a way that overwrites the destination cloud.
In reviewing the flowchart that appears on the following page, we have identified that in this case, Jira Cloud Site Import and Confluence Cloud Site Import can be used to migrate the data.
https://confluence.atlassian.com/cloud/compare-cloud-migration-methods-981151113.html

However, when I checked the official documentation for Jira Cloud Site Import below, it appeared to only describe the steps for migrating data from the server to the cloud.
https://confluence.atlassian.com/cloud/migrate-from-jira-server-to-jira-cloud-972349848.html

Can you please provide me with the steps to migrate data from cloud to cloud using Jira Cloud Site Import and Confluence Cloud Site Import, if any?

Thanks kindly

[Ollie Guan · Accepted solution]

Hello @TSNakamura ,

As mentioned below, you need to use Cloud xml backup to import everything from one site into cloud.

Jira Cloud site import

Jira Cloud site import uses a Jira Server or Cloud xml backup to import everything from one site into cloud. This method will overwrite any existing data in your cloud site, so is only recommended when you’re moving to a new cloud site.

https://confluence.atlassian.com/cloud/compare-cloud-migration-methods-981151113.html#Comparecloudmigrationmethods-JiraCloudsiteimport

[TSNakamura]

Thank you for your answer.
I understand that Cloud xml backup allows you to move from cloud to cloud.
Let me make one additional point.
Am I correct in understanding that the procedure for obtaining Cloud xml backup is as described in the following page?
I am aware that the entire Jira Cloud site is exportable in this procedure.
https://support.atlassian.com/jira-cloud-administration/docs/export-issues/

[Ollie Guan]

Yes, as the snapshot below.

[TSNakamura]

Thank you for your answer.
We have been able to clear up any uncertainties.

[Deleted user]

Hi there. Jira cloud-to-cloud data migration may seem a bit confusing for many (that’s because it is). But, if you don’t want to spend days trying to make sense of all the codes, I have a perfect solution to offer. It’s called the Help Desk Migration service, and it’s basically a highly automated tool that will allow you to seamlessly transfer between the platforms of your choice.

You can test out our tool completely for free, and based on the outcome of the trial, make your decision. Help Desk Migration service is available on Atlassian Marketplace, feel free to check it out: 
https://marketplace.atlassian.com/vendors/1215318/help-desk-migration