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Jira Cloud stopped working

Mattia Berlucchi
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August 20, 2024

I have used Jira Cloud in excel for many months without any problem but about 3 weeks ago I wasn't able to get data anymore.

I tried to disconnect the app from Jira and reconnect again but the login process does not end:

  • I clicked the "Get Started" button
  • I copied and pasted the code in the browser
  • I successfully completed the procedure in the browser
  • The Jira Cloud window in excel remains the following:

Screenshot 2024-08-20 105239.png

Is there anything (i.e. logs) that I can check to better understand and troubleshoot this issue?

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