Jira Cloud site deactivated due to inactivity – is data recovery still possible?

[Maurizio]

Hi everyone,

I’m looking for help regarding a Jira Cloud instance (maurizio.atlassian.net) that has been recently deactivated due to inactivity.

I received an email from Atlassian asking me to log in to keep the subscription active. I did log in, but something seems to have gone wrong. Now when I try to access my site, I see the message:

“Jira has been deactivated. Your Jira Cloud subscription has been deactivated due to inactivity, and the data will be permanently deleted soon.”

I have restored my subscription, but the instance and the data are still missing.

This was a free plan, and unfortunately I don’t have any recent backups of my data.

Is there still a grace period during which the data can be recovered?

Has anyone successfully reactivated a deactivated Jira Cloud site in a similar situation?

Thanks in advance!

[Trudy Claspill · Accepted solution]

Hello @Maurizio 

Welcome to the Atlassian community.

For an authoritative answer about restoring your data contact the Billing, Licensing, Pricing Support team through this page

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Trudy Claspill]

If it has been less than 14 days since you site was deactivated you can try going to 

https://admin.atlassian.com/billing

Select your billing account

On the Subscriptions page click the Inactive tab.

Is should show your deactivated subscription there at the date it was cancelled.

If it has been less than 14 days, try clicking the Reactivate button next to it. You may get a message that you need to contact support (with a link to do that, and instructions).

[Ajay _view26_]

Hi @Maurizio 

As @Trudy Claspill  mentioned, there is typically a grace period of 30 days after deactivation before data is permanently deleted on free-tier Atlassian Cloud sites 

[Maurizio]

Thanks a lot to both of you. I have clicked on the button to reactivate my Jira instance. I have got a confirmation email ("your subscription is successfully reactivated") and, in less than 5 minutes, everything has been restored :-)

[Trudy Claspill]

Yay! That is good news!

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