Jira Cloud is down again, we want to move to another solution. What is the best replacement?

[Michal Maly]

Investigating - We are investigating increased error rates for some Jira Cloud and Confluence Cloud customers. We will provide more details shortly. 
Sep 26, 07:39 UTC

We are not satisfied with Jira because of multiple issues and are considering moving to another solution. Any suggestions?

[Nic Brough -Adaptavist-]

If you can't live with Cloud being offline sometimes, you need to move to another provider.  This means using Server or Data Centre, either on your own hardware or provided by a third party (a lot of Atlassian Solution Partners provide "managed services", mostly with the additional benefit of SLAs that Cloud does not provide)

[Stefan Kirschner]

Imho it would be a good idea to use Jira and Confluence on premise. Surely not suitable for everyone, but that's what I'll ask my company to consider.

[Tarun Sapra]

Cloud is sometimes offline and also most of the great plugins (Apps) don't offer all their features on the cloud. 

On premise is a really good option, but if you want to stay on cloud and don't want to manage the Infra and other stuff yourself then best option is to use "On premise on AWS cloud" this way you don't have to manage the Infra yourself and also you can leverage all the great features of the Atlassian apps. 

[puwanatfx]

what's happened  ?

[Michal Maly]

According to https://status.atlassian.com/

Identified - We have identified the root cause of increased error rates for some Jira Cloud and Confluence Cloud customers. We are working with our external service provider to resolve the issues. We will provide another update shortly. 
Sep 26, 08:02 UTC