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I believe this will require deeper troubleshooting from jira end and I see you have premium plan, feel free to create ticket here - https://support.atlassian.com/contact/#/
Hi Ebert - Welcome to the Atlassian Community!
This is not Atlassian Support. This is an End User Community.
Here is the link to support: https://support.atlassian.com/contact/#/
And you should clear out any sensitive information from your question including links to your instance.
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