Jira Cloud for Excel doesn't work anymore

[Christophe Arnould]

I am experiencing an issue with the Jira Cloud for Excel addon. Whenever I attempt to use it, I receive the error message: "Must set field 'SiteID' in request." Despite trying various solutions found online, I have not been able to resolve the issue.

Interestingly, the same query works fine on a colleague's PC, suggesting that the problem might be local to my machine or linked to my profile. I am at a loss for what to do next to fix this.

[Valerie Knapp]

Hi @Christophe Arnould , welcome to the Atlassian Community and thanks for your post.

Have you already tried the standard troubleshooting solutions, like using another browser or trying in incognito mode?

If so and this problem persists, please reply here and we can tag the Atlassian Support into this post.

Cheers

[Christophe.Arnould]

Hi @Valerie Knapp , I'm using the addon in a desktop version of Excel. Opening Jira is not an issue.

[Michelle Grimes]

@Christophe Arnould I had this happen to me on Wednesday. I ended up removing it as an add-in and readding it on Excel. I then shut Excel down and then I was allowed to re-connect to my JIRA Instance  

[Christophe.Arnould]

@Michelle Grimes I just tried but still the same error message.