Jira Cloud for Excel add-in only works online

[Silvia Pumar]

Hi, 

Im using the Jira Cloud <> Excel add-in. 

But unfortunately it only works for excel online. When trying to deploy it for Zendesk I get this message: 

"the file cannot be opened"

Thanks!

[Jack Brickey · Accepted solution]

Hi @Silvia Pumar , I'm not sure I follow. I will say that I have used the extension on my local Excel Application successfully many times. What I am not understanding is how Zendesk factors in here.

[Silvia Pumar]

Hi Jack!

Thanks for your quick reply!

So sorry I meant Excel (it seems I was thinking about Zendesk tough!)

I already solved it by inserting the extension from the local excel page. 

But first, I had to enable "let users access the Office Store" in my 365 admin settings.

Thanks!

[Jack Brickey]

yes indeed that would do it!