Jira Cloud for Excel - Cannot export more than 1000 rows

[Jason Gauntz]

Jira Cloud for Excel - Cannot export more than 1000 rows.  It stops populating then ultimately gives the error "Oops....Something went wrong.  Try importing again".  I have tried it using Excel online as well as the Excel desktop version.

The version of Jira Cloud for Google Sheets exports more than 1000 rows with no problem.

[Trudy Claspill]

Hello @Jason Gauntz 

Welcome to the community.

Refer to this page for work-around information

https://confluence.atlassian.com/jirakb/export-over-1000-results-to-excel-from-jira-cloud-779160833.html

Atlassian had a change request to change the limit, but they have marked it as "Won't Do"

https://jira.atlassian.com/browse/JRACLOUD-25493

[Jason Gauntz]

The limit you are referring to is when you are export to Excel directly for Jira - and I am aware of that limit.  I am using the Excel addin "Jira Cloud for Excel" and it should allow you to export more than 1000 rows as the same plugin for Google Sheets I am able to export 50,000+ rows.

[Trudy Claspill]

So far my searches are not yielding any results about limits or problems with exporting more than 1000 issues using the plug-in. Unfortunately I don't have the plug-in so I can't test it myself.

[Jason Gauntz]

As this plugin is an Atlassian plugin how do I go about reporting a defect to Atlassian so that it can be addressed?

[Trudy Claspill]

Go to https://support.atlassian.com/contact/#/

[Deleted user]

@Jason Gauntz Thank you for bringing up this issue! Currently, we are facing the same problems with this plugin. Have you received any feedback concerning any ongoing fixes?