Jira Cloud - as an admin and account owner, i lost access to all entities

[Ido Niv]

my developers have access to their projects.

but, something happened and i lost all access to the application. I am able to login but without any rights to any module. 

 thanks

[Angélica Luz]

Hello @Ido Niv,

Thank you for reaching out to Atlassian Community!

I can see that you have two accounts on the site. One account is a Gmail and the other one is a custom domain.

Your admin account is the Gmail one, so please, log out of your account or open an incognito window and access Jira using your Gmail. 

After that, you can follow the steps @Ste Wright mentioned to go to Cog icon (Jira settings) > User management.

On this page, you can find your other account (the custom domain one) and add the groups site-admins and jira-administrators, so both of your accounts will have administrator rights.

Please, give it a try and let us know how it goes.

Regards,
Angélica

[Ido Niv]

Hi @Angélica Luz 

my gmail account only has bitbucket and my custom domain account only has jira.

so from my gmail i cannot access jira settings

What shall i do?

Thanks

Ido

[Angélica Luz]

Thank you for the details, @Ido Niv.

Checking on another tool, I'm able to see that you had 3 accounts on the site and two of them are a Gmail account.

One Gmail account is deactivated, which probably is the one you access Bitbucket and the other one is active and the only site admin in Jira. 

The Gmail you need to use to access Jira is ixxaxxxiv@gmail.com.

[Ido Niv]

thank you!

problem solved!

[Ste Wright]

Hi @Ido Niv 

When you say lose access to all modules - do you mean just projects? Or the application itself (IE you cannot access admin settings, etc)?

And just to confirm, you're on the Free version?

Ste

[Ido Niv]

Hi @Ste Wright 

yes, I am on the free version now. i think it was switched recently from paid.
i don't have access to the admin settings.

i cannot access the admin settings:

"You do not have access to Jira settings or Atlassian admin, contact your Jira admin to grant you access."

which is odd since I am the account owner....

Thanks

[Ste Wright]

Hi @Ido Niv 

I would seek out another user in your instance who has Site Admin access.

I'd check first that you still have Jira Software application access - you can be active on a site without application access, meaning all you can do is login but not see anything. 

To check this your Admin can:

1. Go to Jira Settings > User Management
2. Locate your user and open it
3. Check what products you have access to

Because this is a Free site it's less likely to be permissions-based as permissions are for paid plans.

Ste

[Ido Niv]

Hi @Ste Wright 

unfortunately I am the only admin.

I can see i am 

any other option?

[Ste Wright]

Hi @Ido Niv 

If you are an admin, you should still have the option to access user management via the instructions or above or via this link: https://admin.atlassian.com/

So you could check your own application access this way.

Ste

[Ido Niv]

@Ste Wright 

So apparently i stopped being an admin and no one else is.

What do I do?

I tried to submit a form to contact the admin (who knows who it is??) and it never got submitted successfully

Thanks

[Ste Wright]

Hi @Ido Niv 

I'm pretty sure it's not possible to have no admins in a Jira instance - as this is the issue it causes. I would check if there is any other user with the right level of access first.

There are instructions such as on this page - but it relies on there being a user with admin, even if they don't have current access to the account.

If none of this works - I would contact https://support.atlassian.com/ - scroll to the bottom to login and contact support.

Ste