Jira Cloud Service Desk CSV file data import failing

[Muhammad_Amer]

Hi Guys,

I am facing issue for Jira Cloud Service Desk CSV file data import could you please help me to identify my  problem.

 Request Template

Work Flow 

Field Mapping

CSV data file

Summary, Description, Issue Type, Eup

Test issue 1, Description 1, ICT, Test

Test issue 2, Description 2, ICT, Test

Test issue 3, Description 3, ICT, Test

Test issue 4, Description 4, ICT, Test

Error Log

2020-02-18 12:40:24,655 INFO - Import started by admin using com.atlassian.jira.plugins.importer.imports.csv.CsvDataBean

2020-02-18 12:40:24,888 INFO - ------------------------------

2020-02-18 12:40:24,888 INFO - Importing: Users

2020-02-18 12:40:24,888 INFO - ------------------------------

2020-02-18 12:40:24,888 INFO - Only new items will be imported

2020-02-18 12:40:24,891 INFO - 0 users associated with import. All of them imported as inactive, this can be changed after import in User Access step.

2020-02-18 12:40:24,891 INFO - ------------------------------

2020-02-18 12:40:24,891 INFO - Finished Importing : Users

2020-02-18 12:40:24,891 INFO - ------------------------------

2020-02-18 12:40:24,891 INFO - 0 users successfully created.

2020-02-18 12:40:24,894 INFO - Retrieving projects...

2020-02-18 12:40:24,907 INFO - Project ExternalProject{id='null', key='ISD', externalName='null', name='IT Service Desk', type='null', template='null'} exists and found correctly.

2020-02-18 12:40:24,910 INFO - ------------------------------

2020-02-18 12:40:24,910 INFO - Importing: Versions

2020-02-18 12:40:24,910 INFO - ------------------------------

2020-02-18 12:40:24,910 INFO - Only new items will be imported

2020-02-18 12:40:24,910 INFO - ------------------------------

2020-02-18 12:40:24,910 INFO - Finished Importing : Versions

2020-02-18 12:40:24,910 INFO - ------------------------------

2020-02-18 12:40:24,910 INFO - ------------------------------

2020-02-18 12:40:24,910 INFO - Importing: Components

2020-02-18 12:40:24,910 INFO - ------------------------------

2020-02-18 12:40:24,910 INFO - Only new items will be imported

2020-02-18 12:40:24,910 INFO - ------------------------------

2020-02-18 12:40:24,910 INFO - Finished Importing : Components

2020-02-18 12:40:24,910 INFO - ------------------------------

2020-02-18 12:40:24,918 INFO - Retrieving custom fields...

2020-02-18 12:40:24,923 INFO - ------------------------------

2020-02-18 12:40:24,923 INFO - Importing: Issues

2020-02-18 12:40:24,923 INFO - ------------------------------

2020-02-18 12:40:24,923 INFO - Only new items will be imported

2020-02-18 12:40:24,935 INFO - Importing issue: [externalId='autoid-1697629333505064100', summary='Test issue 1']

2020-02-18 12:40:24,973 INFO - ------------------------------

2020-02-18 12:40:24,973 INFO - Finished Importing : Issues

2020-02-18 12:40:24,973 INFO - ------------------------------

2020-02-18 12:40:24,974 ERROR - Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state:

[Earl McCutcheon · Accepted solution]

Hello @Muhammad_Amer ,

Thanks for reaching out and this behavior you are seeing with the CSV import is a Bug in the Next-Gen Service Desk Project type.

The Bug is being tracked at the following Link, make sure to add yourself as a watcher if you would like to receive updated on the progress of a fix:

• https://jira.atlassian.com/browse/JSDCLOUD-8262

And to get around the issue you can run the CSV import to a classic Service desk project as a staging project, then migrate the issues to the desired Next-Gen project with a bulk move operation as described in "Migrate between next-gen and classic projects"

Regards,
Earl

[Muhammad_Amer]

@Earl McCutcheon Provided Work around is working Thanks