Jira Cloud Email Handlers for High Priority emails

[Alex Hall]

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ states:

• If the incoming email is set to a high priority, the corresponding issue will be created with a higher priority than the default priority that is set in your Jira system.

However, when I mark an email High Priority in Outlook and send to the email handler, the issue is created with the default Priority.

Is the documentation wrong? Is there some hierarchy in our settings that might be blocking this from working?

[Jack Brickey]

Hi @Alex Hall ,

That brings back memories for me. I recall trying to make this work several years back and never could make it happen. I just did a quick test and it did not work.

I never inquired about this functionality via Atlassian support. It would be great if you did so and posted the response here. Then again, maybe somebody will come along and give us both the answer.