Jira Cloud Deactivated - Unable to Reactivate or Downgrade

[velan]

Hi Atlassian Support,

My Jira Cloud site *[site URL removed]* is currently deactivated and stuck on a Premium plan.

I originally used the Free plan, but now it shows Premium and is inactive. When I try to reactivate, I get a “Something went wrong” error.

Additionally, I am unable to contact support through the portal, as it redirects me to help articles without allowing me to submit a request.

I would like to:

• Restore access to my Jira

• Downgrade to the Free plan

• Resolve the reactivation issue

Please assist in restoring my account.

Thanks,
Velan

[Trudy Claspill]

Hello @velan 

Welcome to the Atlassian community.

Here we are a user community. We don't have access to help you directly.

You can reach out to the Billing, licensing, Pricing Support team through the following page for assistance.

https://www.atlassian.com/company/contact/purchasing-licensing#/

[velan]

hi trudy, can you help me for fix that, because its only redirecting to the pages not shows the resolution of the issue 

[Trudy Claspill]

Hello @velan 

No I cannot help you reactivate your subscription. I am not a member of Atlassian's support team. I am just a customer of Atlassian, like you. I don't have access to any customer's subscriptions besides my own.

You need to file a request through the page link I provided to get help from Atlassian support members.

[velan]

Hi, turdy. thanks for letting me

[Tomislav Tobijas]

Hi @velan ,

You should be able to raise a request here: Atlassian Support: Pricing, Billing & Licensing 
From there, you're not required to have a paid app/plan, so you should be able to raise billing-related questions and requests.

Cheers,
Tobi

[velan]

HI tobi, i hope you're doing well 
thanks for letting me know