Jira Cloud 500 Error after starting new sprint

[brian.salman]

Hello!

I started a new sprint on a project, and suddenly some people get a 500 error when trying to access the project. What I've been able to notice is that everyone having this issue is on the Project with the User role. Anyone with a Developer or Administrator role type is able to see everything fine.

I do have a permissions scheme that I made for this - is there something that I'm missing that might have caused this? It's strange that everyone could see the first sprint just fine, but now that we're on the second one, this is happening.

Thank you for your help!

[Angélica Luz]

Hi Brian,

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.
Once the ticket is resolved, feel free to share the resolution here with us to help other community members that may face this issue as well.

Regards,
Angélica