Jira Chat BOT Features?

[jvance]

Does Jira have the ability to setup a Chat bot? I see Rovo Agent and that is what I am looking for in terms of user self service and ticket deflection. 

I am wondering if there is a way to take that Rovo Agent and integrate it into Slack and or Microsoft Teams. I see the "Chat" feature in the Jira settings, but all that looks like is setting up Jira Assist or Cloud in Teams and Slack to work on or respond to tickets.

[Faith Nyamande _Appfire_]

Hey @jvance , if you’re looking for a chatbot-style, self-service experience for end-users (ticket deflection, conversational intake, knowledge base lookups), tools like HelpDesk+ can be a good complement. It’s available for both Slack and Microsoft Teams, and integrates tightly with Jira to capture requests while still letting people work where they already are.

Hope this helps!

[Dan Breyen]

Hi @jvance are you using Jira Service Manager to manage your tickets?  Here's are some articles on the Atlassian Chat Bot with JSM:

AI Support: Jira Service Management Virtual Service Agent | Atlassian

JSM Chat Bot 

It appears there are some Atlassian Marketplace options for Jira & Confluence.

Hope that helps.