Jira Board and Backlog aren't showing userstories

[André Neto Primo]

Our jira projects even though they have multiple user stories per project aren't showing the tasks on the board or the backlog, it shows up empty. Is this a bug? or a downtime issue?

[Ugnius Aušra · Accepted solution]

To everyone, this issue is already reported to Atlassian.

And yes, it's affecting a lot of users.

Currently as Atlassian respond, they are working on the fix.

[Jeroen]

Seems to be working again

[Chris Constantinou]

Indeed!  Thanks guys!

[André Neto Primo]

Yeah working for us again too

[David Thompson]

We are seeing the same issue on some of our boards / backlogs - tickets still exist but not visible

[Ugnius Aušra]

In that case contact to https://support.atlassian.com/contact/

Because in status page, there's no information that multiple users are being affected by this.

[Reece Ward]

We are also seeing this issue, boards and backlogs are empty

[Chris Constantinou]

Same issue here, started like 30 minutes ago

[Jeroen]

For me the board is also empty (no filters), and backlog is empty as well. Anyway, there are multiple issues. see also: JIRA down? Current outages and problems

I'm using the free edition and can't log an incident with Atlassian. 

[George Apopei]

We are also seeing this issue. Boards and backlogs are empty

[Ugnius Aušra]

I Wrote to atlassian support about this issue,

[Aïssa]

Same issue for us

[Florian Bonniec]

Hi @André Neto Primo 

Are the stories returned in the JQL use in the board ?

Regards

[Florian Bonniec]

Are you sure the status use by stories are mapped to the column in the board ? 

[André Neto Primo]

Sorry, but how can i check that? As far as i'm aware at the moment they're being shown on the list view.

Regards

[Florian Bonniec]

From the board, you can click on the ... next to the board name, Board settings, then Layout and Columns. You should have the list of unmapped status with the number of associated work item on the left.

Regards

[John Funk]

Hi Andre and others,

Atlassian has acknowledged that there is an issue with the boards and their team is working on it. They are seeing some recovery already as you also appear to be seeing. If not yet, give it a little bit of time and refresh. 

[Manojlo]

Same here, some spaces are not showing issues and bugs in backlog and board (with no filters) but they are visible in the "list"page

[Ugnius Aušra]

Hi @André Neto Primo 

Well in https://status.atlassian.com/  there's no active incident related to this topic yet.

I checked my company software projects, and stories, tasks are visible in backlog.

As Florian asked, check if the data is being returned using JQL.