Jira Automation Send Email with Important Flag

[Don.Sevcik]

We're using JIRA Automation to send emails to assignees who are behind on updates.

Is there anyway to have JIRA add the exclamation (important) flag on an automated email?

[Andy Heinzer · Accepted solution]

Hi Don,

I understand that you want to be able to have automation within Jira Cloud be able to send email notifications that can have that email's priority value be different than the default.  Is this not possible to do today with automation.

However I found that this has been requested before, please see AUT-1278.  I would recommend watching this issue for updates.  Should this feature become available I would expect this issue to be updated to reflect this.

Sorry there does not appear to be an alternative solution here.

Andy

[Raymond]

Hi Andy,

I'm having a similar issue as Dom. I want to set up email automation for newly created tickets, except want tickets with 'highest' or 'high' priority to be sent as an important email.
Had this since become a possibility? I cannot seem to access AUT-1278.

Kind regards,
Raymond

[Koushik Kadambala]

I have a similar requirement too but not an answer!