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Jira Automation LookupIssues Email Not Populating Custom Field

Celina Kincaid
Contributor
October 1, 2025

{{#lookupIssues}}
* <a href="{{url}}">{{key}} - {{summary}}</a> {{customfield_10404.value}}
{{/lookupIssues}}

This is not populating the value in that custom field.  Nothing is coming through in that area.  The rest is fine. 

1 answer

1 vote
Bill Sheboy
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October 1, 2025

Hi @Celina Kincaid 

What is the type for your field customfield_10404 as that will impact how it is referenced in smart values?

And, what type of project are you using: company-managed, team-managed, JPD, or JSM? 

 

Kind regards,
Bill

Celina Kincaid
Contributor
October 1, 2025

Number Field

Company Managed, JPD

Bill Sheboy
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October 1, 2025

Thanks, @Celina Kincaid 

For a number field, please remove the .value and use just {{customfield_10404}}

 

Celina Kincaid
Contributor
October 1, 2025

I swore I tried that but think I had issues. in front of it. It worked!

Thank you @Bill Sheboy !

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Bill Sheboy
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October 1, 2025

Awesome; I am glad to learn it is working!  Please consider marking this question as "answered" to help others with a similar need find solutions faster.  Thanks!

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