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Jira 3.10 - Location of LDAP config file

Dwayne Pierre
Contributor
July 31, 2019

Authentication error on logon screen , after change in DC.  Would like make configuration changes in Jira Service Desk  to  " point" Jira to new DC 

where is the file located ? 

2 answers

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Dwayne Pierre
Contributor
August 2, 2019

With help from Atlassian support team, we gained access to the Jira UI by using the  Windows Service + Recovery mode steps.

 

We then

 

  • Update the LDAP directory settings in User Directories  
  • Created a local Systems administrator account with global permissions to prevent this from happening again
0 votes
Dwayne Pierre
Contributor
July 31, 2019

Found the DirectoryConfigurationSummary

c:\ProgramFiles\Atlassian\Application Data\Jira\logs\support 

It shows the configurations we want to change. 

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