JSD Filter Count Gadget missing on data center

[Sue Webber]

I have a commercial data centre Jira Service Desk license

JIRA Service Desk 3.15.1

But the JSD gadgets are not showing.

[Earl McCutcheon · Accepted solution]

Hi Sue,

The Filter counts Gadget is relatively new and currently only avaliable for Jira cloud, implementation for Server is being tracked at the following feature request, make sure to add an upvote to help track interest in the gadget for the server platform:

• https://jira.atlassian.com/browse/JRASERVER-66701

A workaround that you could use would require an add-on app "ScriptRunner for Jira", but you could create an issue filter using the ScriptRunner add-on scripted JQL fieldname.count() and then use the 'Filter Results' gadget to display your results.  Details on the function can be seen in ScriptRunner documentation here:

• https://scriptrunner.adaptavist.com/4.3.4/jira/jql-functions.html

Regards,
Earl

[Sue Webber]

Thank you so much for your reply Earl.

I am confused though, its not only Filter count that is missing.. When I go into gadgets, I dont see any JSD gadgets on this instance.

[Earl McCutcheon]

Hi Sue,

Happy to help out on the Filter Count Gadget question, but for all gadgets not showing up sounds like there is something buggy going on.

One possibility is covered in the following KB article noting a conflicting add-on causing a gadget directory load failure to occur, check this out and look at your logging to see if this KB is related:

• JIRA Gadget Missing

If the above error is not showing up, let me know if you are seeing any other errors triggered in the logging and grab a screenshot of the page while the gadget is failing to load.  I would also recomend checking the browsers javascript console output to see if there are any page load errors noted as well.

Regards,
Earl