JIRA wont startup after entering url:http://localhost:8080/secure/Dashboard.jspa

[Andrew Chung]

Can anyone help me to get my JIRA Instance running again on my computer?

[Nic Brough -Adaptavist-]

Start with a look at the log file, that should tell you why it is not running.  I'm afraid there is no "jira.log", that seems like a blind guess to me.  The logs you need to look at are

<jira home directory>/logs/atlassian-jira.log

<jira installation directory>/log/catalina.out

The first will tell you if the service has tried to run and failed within Jira, the second only matters if the first is not there, it will tell you what has gone wrong as Tomcat has tried to load Jira but failed.

[Andrew Chung]

In directory ...user/atlassian/jira/logs here is what i have. Is this about right? I am really feeling lost here.

[Andrew Chung]

Here is what i have for the catalina file:

13-Jul-2019 13:52:16.454 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version: Apache Tomcat/8.5.40
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Apr 10 2019 14:31:19 UTC
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server number: 8.5.40.0
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Windows 10
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 10.0
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: amd64
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: C:\Users\andre\Atlassian\JIRA\jre
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_181-b13
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: C:\Users\andre\Atlassian\JIRA
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: C:\Users\andre\Atlassian\JIRA
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=C:\Users\andre\Atlassian\JIRA\conf\logging.properties
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms384m
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx2048m
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:InitialCodeCacheSize=32m
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:ReservedCodeCacheSize=512m
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.locale.providers=COMPAT
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djdk.tls.ephemeralDHKeySize=2048
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.protocol.handler.pkgs=org.apache.catalina.webresources
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xloggc:C:\Users\andre\Atlassian\JIRA\bin\..\logs\atlassian-jira-gc-%t.log
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseGCLogFileRotation
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:NumberOfGCLogFiles=5
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:GCLogFileSize=20M
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDetails
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDateStamps
13-Jul-2019 13:52:16.486 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCTimeStamps
13-Jul-2019 13:52:16.486 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCCause
13-Jul-2019 13:52:16.486 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dignore.endorsed.dirs=
13-Jul-2019 13:52:16.486 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=C:\Users\andre\Atlassian\JIRA
13-Jul-2019 13:52:16.486 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=C:\Users\andre\Atlassian\JIRA
13-Jul-2019 13:52:16.486 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=C:\Users\andre\Atlassian\JIRA\temp
13-Jul-2019 13:52:16.486 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: [C:\Users\andre\Atlassian\JIRA\jre\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;c:\users\andre\appdata\local\temp\e4j8121.tmp_dir1563050445\jre\bin;C:\Users\andre\AppData\Local\Temp\e4j8121.tmp_dir1563050445\user;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Users\andre\AppData\Local\Microsoft\WindowsApps;C:\Users\andre\AppData\Local\GitHubDesktop\bin;.]
13-Jul-2019 13:52:16.673 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
13-Jul-2019 13:52:16.689 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 644 ms
13-Jul-2019 13:52:16.689 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
13-Jul-2019 13:52:16.689 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.40
13-Jul-2019 13:52:28.283 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]
13-Jul-2019 13:52:28.298 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
13-Jul-2019 13:52:28.314 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 11629 ms
13-Jul-2019 13:52:30.283 WARNING [main] org.apache.catalina.core.StandardServer.await StandardServer.await: Invalid command '' received
13-Jul-2019 14:03:12.708 WARNING [http-nio-8080-exec-13] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://localhost:8080/rest/jira-importers-plugin/1.0/demo/create, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version: Apache Tomcat/8.5.40
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Apr 10 2019 14:31:19 UTC
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server number: 8.5.40.0
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Windows 10
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 10.0
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: amd64
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: C:\Users\andre\Atlassian\JIRA\jre
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_181-b13
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: C:\Users\andre\Atlassian\JIRA
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: C:\Users\andre\Atlassian\JIRA
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=C:\Users\andre\Atlassian\JIRA\conf\logging.properties
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms384m
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx2048m
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:InitialCodeCacheSize=32m
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:ReservedCodeCacheSize=512m
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.locale.providers=COMPAT
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djdk.tls.ephemeralDHKeySize=2048
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.protocol.handler.pkgs=org.apache.catalina.webresources
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xloggc:C:\Users\andre\Atlassian\JIRA\bin\..\logs\atlassian-jira-gc-%t.log
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseGCLogFileRotation
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:NumberOfGCLogFiles=5
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:GCLogFileSize=20M
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDetails
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDateStamps
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCTimeStamps
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCCause
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dignore.endorsed.dirs=
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=C:\Users\andre\Atlassian\JIRA
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=C:\Users\andre\Atlassian\JIRA
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=C:\Users\andre\Atlassian\JIRA\temp
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: [C:\Users\andre\Atlassian\JIRA\jre\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Users\andre\AppData\Local\Microsoft\WindowsApps;C:\Users\andre\AppData\Local\GitHubDesktop\bin;.]
13-Jul-2019 14:07:26.822 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
13-Jul-2019 14:07:26.837 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 606 ms
13-Jul-2019 14:07:26.853 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
13-Jul-2019 14:07:26.853 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.40
13-Jul-2019 14:09:17.436 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]
13-Jul-2019 14:09:17.889 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
13-Jul-2019 14:09:17.967 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 111126 ms
13-Jul-2019 14:13:04.679 INFO [Thread-4] org.apache.coyote.AbstractProtocol.pause Pausing ProtocolHandler ["http-nio-8080"]

[Nic Brough -Adaptavist-]

Ok, that looks like a healthy startup.  We'll need to see the atlassian-jira.log

[Andrew Chung]

Is there a way to share a file? The atlassian-jira.log file is too large to post here. I am also getting an error when i try to post:

Error

Your message was not accepted. Check for invalid HTML or try reposting as plain text. 

[Nic Brough -Adaptavist-]

We only need the block with the errors in it, not the whole lot.

[Andrew Chung]

What do you think about this data?

2019-07-13 13:52:28,423 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from C:\Users\andre\Atlassian\Application Data\JIRA\dbconfig.xml
2019-07-13 13:52:28,454 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from C:\Users\andre\Atlassian\Application Data\JIRA\dbconfig.xml
2019-07-13 13:52:28,454 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from C:\Users\andre\Atlassian\Application Data\JIRA\dbconfig.xml
2019-07-13 13:52:29,220 JIRA-Bootstrap INFO [c.a.j.c.cache.pauser.NonClusteredReplicationPauserManager] Non-clustered mode: ReplicationPauserManager implemented by NonClusteredReplicationPauserManager
2019-07-13 13:52:30,001 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from C:\Users\andre\Atlassian\Application Data\JIRA\dbconfig.xml
2019-07-13 13:52:30,033 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

___ Starting the JIRA Plugin System _________________

2019-07-13 13:52:30,033 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup begun
2019-07-13 13:52:33,357 FelixStartLevel WARN [o.e.g.b.e.internal.support.ExtenderConfiguration] Gemini Blueprint extensions bundle not present, annotation processing disabled.
2019-07-13 13:52:34,763 JIRA-Bootstrap INFO [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be deployed
2019-07-13 13:52:35,232 ThreadPoolAsyncTaskExecutor::Thread 4 WARN [c.a.p.s.scanner.util.ProductFilterUtil] Couldn't detect product, will use ProductFilter.ALL
2019-07-13 13:52:35,325 JIRA-Bootstrap INFO [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (3): [com.atlassian.soy.soy-template-plugin, com.atlassian.jira.jira-less-integration, com.atlassian.plugins.less-transformer-plugin], 300 seconds remaining
2019-07-13 13:52:36,763 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup ended
2019-07-13 13:52:36,950 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from C:\Users\andre\Atlassian\Application Data\JIRA\dbconfig.xml
2019-07-13 13:52:36,966 JIRA-Bootstrap INFO [c.a.j.instrumentation.external.DatabaseExternalGauges] Installing DBCP monitoring instruments: DatabaseExternalGauges.JiraDbcpInstruments[instruments=[DBCP_MAX, DBCP_ACTIVE, DBCP_IDLE],objectName=com.atlassian.jira:name=BasicDataSource]
2019-07-13 13:52:37,013 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2019-07-13 13:52:37,013 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully.
2019-07-13 13:52:37,075 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured. Enqueuing Database Checklist Launcher on post-database-configured-but-pre-database-activated queue
2019-07-13 13:52:37,075 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured. Enqueuing Post database-configuration launchers on post-database-activated queue
2019-07-13 13:52:37,107 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 241 MiB. Committed: 477 MiB. Max: 2028 MiB
Non-heap memory : Used: 73 MiB. Committed: 89 MiB. Max: 1536 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 314 MiB. Committed: 566 MiB. Max: 3564 MiB
---------------------------------------------------------------------------------
2019-07-13 13:54:27,887 http-nio-8080-exec-2 WARN anonymous 834x2x1 - 0:0:0:0:0:0:0:1 /secure/SetupMode!default.jspa [webresource] cyclic plugin resource dependency has been detected with: com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path, stack trace: [jira.webresources:jira-setup, jira.webresources:_polyfills, com.atlassian.frontend.atlassian-frontend-runtime-plugin:core-js, com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path, com.atlassian.auiplugin:aui-core, com.atlassian.auiplugin:common-runtime]
2019-07-13 13:54:27,887 http-nio-8080-exec-2 WARN anonymous 834x2x1 - 0:0:0:0:0:0:0:1 /secure/SetupMode!default.jspa [webresource] cyclic plugin resource dependency has been detected with: com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path, stack trace: [jira.webresources:jira-setup, jira.webresources:_polyfills, com.atlassian.frontend.atlassian-frontend-runtime-plugin:core-js, com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path, com.atlassian.auiplugin:aui-core]
2019-07-13 13:54:27,887 http-nio-8080-exec-2 WARN anonymous 834x2x1 - 0:0:0:0:0:0:0:1 /secure/SetupMode!default.jspa [webresource] cyclic plugin resource dependency has been detected with: com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path, stack trace: [jira.webresources:jira-setup, jira.webresources:_polyfills, com.atlassian.frontend.atlassian-frontend-runtime-plugin:core-js, com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path, com.atlassian.auiplugin:aui-core, com.atlassian.auiplugin:split_aui.splitchunk.172ffb6da7]
2019-07-13 13:54:27,887 http-nio-8080-exec-2 WARN anonymous 834x2x1 - 0:0:0:0:0:0:0:1 /secure/SetupMode!default.jspa [webresource] cyclic plugin resource dependency has been detected with: com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path, stack trace: [jira.webresources:jira-setup, jira.webresources:_polyfills, com.atlassian.frontend.atlassian-frontend-runtime-plugin:core-js, com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path, com.atlassian.auiplugin:aui-core, com.atlassian.auiplugin:split_aui.splitchunk.a16cabd587]
2019-07-13 13:54:27,887 http-nio-8080-exec-2 WARN anonymous 834x2x1 - 0:0:0:0:0:0:0:1 /secure/SetupMode!default.jspa [webresource] cyclic plugin resource dependency has been detected with: com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path, stack trace: [jira.webresources:jira-setup, jira.webresources:_polyfills, com.atlassian.frontend.atlassian-frontend-runtime-plugin:core-js, com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path, com.atlassian.auiplugin:aui-core, com.atlassian.auiplugin:split_aui.splitchunk.fbd1a5ab27]

[Nic Brough -Adaptavist-]

That looks like it's telling us the database has no data yet, then a set of warnings, not errors.   Could you look further down the log for the errors?

[Andrew Chung]

Well the weird thing about this is that the database did have data into from my point of view because for the project I selected sample data. But maybe your talking about different data?

Per your question here is additional data I pulled. Thank you for your help here. I am paying for this service but the product has been unavailable for me for about 2 months. My situation is that JIRA works sometimes and not reliably

I can see my firefox browser running a tomcat process but when i enter the string:

http://localhost:8080/secure/RapidBoard.jspa?rapidView=1&projectKey=MYP&view=planning.nodetail&issueLimit=100

The JIRA website fails to appear and i get the error: That the server is not responding.

After trying and trying again, i was able to get the website up and running with the following errors: project should not be null!. The other thing is that my JIRA instance is a free trial and not setup for my paid JIRA instance. How to I change the license so I can use JIRA?

2019-07-13 14:00:04,263 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Database Product Name is H2
2019-07-13 14:00:04,263 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Database Product Version is 1.4.185 (2015-01-16)
2019-07-13 14:00:04,263 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Database Driver Name is H2 JDBC Driver
2019-07-13 14:00:04,263 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Database Driver Version is 1.4.185 (2015-01-16)
2019-07-13 14:00:04,294 AsynchronousJiraSetup WARN anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Entity "Action" has no table in the database
2019-07-13 14:00:04,310 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created table "PUBLIC.jiraaction"
2019-07-13 14:00:04,310 AsynchronousJiraSetup WARN anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Entity "Application" has no table in the database
2019-07-13 14:00:04,310 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created table "PUBLIC.cwd_application"
2019-07-13 14:00:04,310 AsynchronousJiraSetup WARN anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Entity "ApplicationUser" has no table in the database
2019-07-13 14:00:04,310 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created table "PUBLIC.app_user"
2019-07-13 14:00:04,310 AsynchronousJiraSetup WARN anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Entity "AuditChangedValue" has no table in the database
2019-07-13 14:00:04,310 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created table "PUBLIC.audit_changed_value"

2019-07-13 14:00:04,310 AsynchronousJiraSetup WARN anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Entity "BoardProject" has no table in the database
2019-07-13 14:00:04,310 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created table "PUBLIC.boardproject"
2019-07-13 14:00:04,310 AsynchronousJiraSetup WARN anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Entity "ChangeGroup" has no table in the database
2019-07-13 14:00:04,310 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created table "PUBLIC.changegroup"
2019-07-13 14:00:04,310 AsynchronousJiraSetup WARN anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Entity "ChangeItem" has no table in the database
2019-07-13 14:00:04,310 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created table "PUBLIC.changeitem"
o.o.c.entity.jdbc.DatabaseUtil] Entity "ClusterNode" has no table in the database
2019-07-13 14:00:04,326 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created table "PUBLIC.clusternode"

:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created declared indices for entity "Action"
2019-07-13 14:00:04,419 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created declared indices for entity "Application"
2019-07-13 14:00:04,419 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created declared indices for entity "ApplicationUser"
2019-07-13 14:00:04,419 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created declared indices for entity "AuditChangedValue"
2019-07-13 14:00:04,419 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created declared indices for entity "AuditItem"
2019-07-13 14:00:04,419 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created declared indices for entity "AuditLog"
2019-07-13 14:00:04,419 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created declared indices for entity "Avatar"
2019-07-13 14:00:04,419 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created declared indices for entity "Board"
2019-07-13 14:00:04,419 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created declared indices for entity "BoardProject"
2019-07-13 14:00:04,419 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created declared indices for entity "ChangeGroup"
2019-07-13 14:00:04,419 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created declared indices for entity "ChangeItem"
2019-07-13 14:00:04,435 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created declared indices for entity "ClusterLockStatus"
2019-07-13 14:00:04,435 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created declared indices for entity "ClusterMessage"
eated function based indices for entity "Group"
2019-07-13 14:00:04,794 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [o.o.c.entity.jdbc.DatabaseUtil] Created function based indices for entity "IssueSecurityScheme"
2019-07-13 14:00:04,794 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [c.a.jira.startup.DatabaseChecklistLauncher] JIRA database startup checks completed successfully.
2019-07-13 14:00:04,888 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [c.a.plugin.manager.DefaultPluginManager] Preparing to shut down the plugin system
2019-07-13 14:00:04,888 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [c.a.plugin.manager.DefaultPluginManager] Shutting down the plugin system
2019-07-13 14:00:04,997 FelixStartLevel WARN [c.a.p.osgi.factory.OsgiBundlePlugin] Cannot disable Bundle 'com.atlassian.plugin.jslibs', not ACTIVE
2019-07-13 14:00:05,060 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] Shutting down
2019-07-13 14:00:05,122 AsynchronousJiraSetup WARN anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [c.a.p.osgi.factory.OsgiBundlePlugin] OSGi container not running or undefined: Will not remove bundle listener and will not close package admin service
2019-07-13 14:00:05,138 AsynchronousJiraSetup WARN anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [c.a.plugin.servlet.DefaultServletModuleManager] PluginController passed via the PluginFrameworkShutdownEvent did not match that passed via PluginFrameworkStartedEvent
2019-07-13 14:00:07,872 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from C:\Users\andre\Atlassian\Application Data\JIRA\dbconfig.xml
2019-07-13 14:00:08,857 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [c.a.j.c.embedded.ofbiz.OfBizUserDao] Using full user cache
2019-07-13 14:00:10,310 AsynchronousJiraSetup WARN anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [c.a.jira.startup.DatabaseLauncher]

**************************************************************************************
h2 is an in-memory database, and susceptible to corruption when abnormally terminated.
DO NOT USE IN PRODUCTION, please switch to a regular database.
**************************************************************************************

2019-07-13 14:00:10,325 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [c.a.jira.startup.DatabaseLauncher] Database transactions enabled: true
2019-07-13 14:00:10,325 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [c.a.jira.startup.DatabaseLauncher] Using JIRA's default for database transaction isolation level: 2
2019-07-13 14:00:10,325 AsynchronousJiraSetup INFO anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [c.a.jira.startup.JiraStartupLogger]

Database configuration OK

___ Database Configuration ________________

Loading entityengine.xml from : file:/C:/Users/andre/Atlassian/JIRA/atlassian-jira/WEB-INF/classes/entityengine.xml
Entity model field type name : h2
Entity model schema name : PUBLIC
Database Version : H2 - 1.4.185 (2015-01-16)
Database Driver : H2 JDBC Driver - 1.4.185 (2015-01-16)
Database URL : jdbc:h2:file:C:\Users\andre\Atlassian\Application Data\JIRA/database/h2db
Database JDBC config : h2 jdbc:h2:file:C:\Users\andre\Atlassian\Application Data\JIRA/database/h2db

2019-07-13 14:11:46,022 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 615 MiB. Committed: 1024 MiB. Max: 1963 MiB
Non-heap memory : Used: 275 MiB. Committed: 300 MiB. Max: 1536 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 890 MiB. Committed: 1324 MiB. Max: 3499 MiB
---------------------------------------------------------------------------------
2019-07-13 14:11:46,054 Caesium-1-4 INFO [c.a.jira.startup.CacheWarmerLauncher] Warming up 3 caches.
2019-07-13 14:11:46,054 Caesium-1-3 INFO [c.a.jira.startup.IndexRecoveryLauncher] Running start-index-recovery
2019-07-13 14:11:46,100 ForkJoinPool.commonPool-worker-2 INFO [c.a.jira.i18n.I18nWarmer] Init i18n cache
2019-07-13 14:11:46,100 ForkJoinPool.commonPool-worker-1 INFO [c.a.j.cache.soy.SoyCacheWarmer] Warming 41 soy modules
2019-07-13 14:11:47,520 Caesium-1-3 INFO [c.a.j.index.ha.DefaultIndexRecoveryManager] Latest index date: {2019-07-13 14:03:15}, Latest DB date: {2019-07-13 14:03:15}
2019-07-13 14:11:47,536 Caesium-1-3 INFO [c.a.jira.startup.IndexRecoveryLauncher] Indexing issues from=2019-07-13 14:03:15.0 to=Sat Jul 13 14:03:15 PDT 2019 (time span of 114ms)
2019-07-13 14:11:47,536 Caesium-1-3 INFO [c.a.j.index.ha.DefaultIndexRecoveryManager] Re-indexing issues from: 2019-07-13 14:03:15.0 to: Sat Jul 13 14:03:15 PDT 2019 ...
2019-07-13 14:11:48,429 Caesium-1-3 INFO [c.a.j.index.ha.DefaultIndexRecoveryManager] Done re-indexing: 4 issues from: 2019-07-13 14:03:15.0 to: Sat Jul 13 14:03:15 PDT 2019.
2019-07-13 14:11:48,429 Caesium-1-3 INFO [c.a.jira.startup.IndexRecoveryLauncher] Progress=60%, task=Recovering, message=Recovered added and updated issues
2019-07-13 14:11:48,482 Caesium-1-3 INFO [c.a.jira.startup.IndexRecoveryLauncher] Progress=80%, task=Recovering, message=Cleaned removed issues
2019-07-13 14:11:48,482 Caesium-1-3 INFO [c.a.jira.startup.IndexRecoveryLauncher] Finished start-index-recovery
2019-07-13 14:11:51,891 ForkJoinPool.commonPool-worker-1 INFO [c.a.j.cache.soy.SoyCacheWarmer] Warmed 41 soy module(s) in 5791 ms, 0 module(s) were not present or disabled, 0 failed.
2019-07-13 14:12:00,963 ForkJoinPool.commonPool-worker-2 INFO [c.a.jira.i18n.I18nWarmer] Initialised i18n cache in 14863
2019-07-13 14:12:00,963 Caesium-1-4 INFO [c.a.jira.startup.CacheWarmerLauncher] Warmed cache(s) in 14909 ms.
2019-07-13 14:12:08,556 Caesium-1-2 INFO [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2019-07-13 14:12:08,556 Caesium-1-2 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
2019-07-13 14:12:12,306 Caesium-1-2 INFO [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2019-07-13 14:12:12,306 Caesium-1-2 INFO [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to Hipchat, no need to install glances.
2019-07-13 14:12:41,665 Caesium-1-4 INFO [c.a.jira.upgrade.UpgradeScheduler] Running scheduled upgrades
2019-07-13 14:12:41,665 Caesium-1-4 INFO [c.a.jira.upgrade.LoggingUpgradeService] run upgrades has started
2019-07-13 14:12:41,836 Caesium-1-4 INFO [c.a.j.upgrade.util.BuildNumberDao] Setting current build number to 802002
2019-07-13 14:12:41,836 Caesium-1-4 INFO [c.a.jira.upgrade.UpgradeIndexManager] There is no reindex requests of type [IMMEDIATE, DELAYED] so none will be run
2019-07-13 14:12:41,836 Caesium-1-4 INFO [c.a.j.upgrade.util.BuildNumberDao] Setting current version to 8.2.2
2019-07-13 14:12:41,852 Caesium-1-4 INFO [c.a.j.upgrade.util.BuildNumberDao] Setting downgrade version to 7.1.2
2019-07-13 14:12:41,899 Caesium-1-4 INFO [c.a.jira.upgrade.LoggingUpgradeService] run upgrades has finished successfully, and took 234 milliseconds to process.
2019-07-13 14:12:41,899 Caesium-1-4 INFO [c.a.jira.upgrade.UpgradeScheduler] JIRA upgrades completed successfully
2019-07-13 14:12:41,915 Caesium-1-4 INFO [c.a.jira.upgrade.UpgradeScheduler] Plugins upgrades completed successfully
2019-07-13 14:12:41,915 Caesium-1-4 INFO [c.a.jira.upgrade.UpgradeIndexManager] Reindexing is not allowed after this upgrade and there is no immediate reindex requests
2019-07-13 14:12:49,367 Caesium-1-4 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.troubleshooting.plugin-jira]

I searched for key word, error-> jira.projectkey.warning : admin.errors.must.specify.unique.project.key

2019-07-13 14:01:12,083 AsynchronousJiraSetup ERROR anonymous 840x205x1 1cblnul 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa [c.a.j.config.properties.PropertiesUtil] Invalid value for 'upgrade.reindex.allowed'. Defaulting to true. IllegalArgumentException: null

[Nic Brough -Adaptavist-]

The licence doesn't matter here, the problem is that you seem to have a database that is reporting missing data, setup and config.  With the error changing each time as a result of something I'm not quite sure how you've changed it, and only partial bits of log that seem to just say "missing data", I'm stuck.

I'm sorry, I think you'll need to do a full report to Atlassian Support for this, as they'll be able to accept and analyse a full set of logs.

[Andrew Chung]

Ok, thank you for your help.

[Tomas Gustavsson]

please check you logfile, you should have an error message there

[Tomas Gustavsson]

check jira.log

[Andrew Chung]

I did a search and this file - jira.log does not exist anywhere on my computer. Here is the error i get when i try to start up jira -

Unable to connect

Firefox can’t establish a connection to the server at localhost:8080.