The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

JIRA stopped creating ticket if mailbox ID is in DG

chetan patil
chetan patil
August 24, 2026

JIRA DC 11.3.5 version JIRA was creating ticket even if Maibbox ID is in DG till last month. All of sudden it stopped working.

 

If email sent to Mailbox directly it do work.

Watch
Like Be the first to like this
392 views

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Nicketa
Nicketa
Contributor
September 2, 2026

Please check the mailbox settings. Also if the password is expired. Additionally collect the mailbox log while troubleshooting from instance.

Reply
Reply
Jira
Jira
DEPLOYMENT TYPE
SERVER
VERSION
11.3.5
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security