JIRA startup error

[Snd Lt]

I did web searches on the plugins and errors but couldn't find any solution tailored to my situation.

Used puppet's JIRA and mySQL with

node 'jira.oracle' {
class { 'jira': javahome => '/usr/',
mysql_connector_manage => true ,
user => 'jira', dbuser => 'jirame',
dbpassword => 'secret',
dbserver => '172.16.1.79',
dbname => 'jiradb', db => 'mysql',
dbtype => 'mysql',
dbport => '3306', }
}


[and now the http://address:8080 displays:]

JIRA Startup Failed;
The following plugins are required by JIRA, but have not been started: 
Atlassian JIRA - Plugins - REST Plugin (com.atlassian.jira.rest)


[and sudo tail -300 /opt/jira/atlassian-jira-6.4.1-standalone/logs/catalina.out is:]

[oracle@jira ~]$ sudo tail -300 /opt/jira/atlassian-jira-6.4.1-standalone/logs/catalina.out
[sudo] password for oracle: 
Streams Core Plugin : com.atlassian.streams.core
Version : 5.4.14
Status : enabled
Vendor : Atlassian Software Systems Pty Ltd
Description : Streams Core Plugin

Streams Inline Actions Plugin : com.atlassian.streams.actions
Version : 5.4.14
Status : enabled
Vendor : Atlassian Software Systems Pty Ltd
Description : Streams Inline Actions Plugin

Streams Plugin : com.atlassian.streams
Version : 5.4.14
Status : enabled
Vendor : Atlassian Software Systems Pty Ltd
Description : Streams Plugin

Streams SPI : com.atlassian.streams.streams-spi-5.4.14
Version : 5.4.14
Status : enabled
Vendor : Atlassian
Description : Lists recent activity in a single project, or in all projects.

Streams Third Party Provider Plugin : com.atlassian.streams.streams-thirdparty-plugin
Version : 5.4.14
Status : enabled
Vendor : Atlassian
Description : Lists recent activity in a single project, or in all projects.

Support Healthcheck Plugin : com.atlassian.support.healthcheck.support-healthcheck-plugin
Version : 1.0.2
Status : enabled
Vendor : Atlassian
Description : Support Healthcheck Plugin

Support Tools Plugin : com.atlassian.support.stp
Version : 3.5.20
Status : enabled
Vendor : Atlassian Support
Description : This is the Support Tools Plugin, developed to help Atlassian customers with our products.

Universal Plugin Manager - Role-Based Licensing Implementation Plugin : com.atlassian.upm.role-based-licensing-plugin
Version : 2.18.2
Status : enabled
Vendor : Atlassian
Description : Provides an SPI and implementations for role-based licensed plugins.

User Format : jira.user.format
Version : 1.0
Status : enabled
Vendor : Atlassian
Description : This plugin renders a user in JIRA.

User Profile Panels : jira.user.profile.panels
Version : 1.0
Status : enabled
Vendor : Atlassian
Description : This library includes the panels included on the user profile page.

Wallboard Plugin : com.atlassian.jirawallboard.atlassian-wallboard-plugin
Version : 1.9.5
Status : enabled
Vendor : Atlassian
Description : Wallboard plugin for Atlassian JIRA

Workbox - Common Plugin : com.atlassian.mywork.mywork-common-plugin
Version : 2.2.11
Status : enabled
Vendor : Atlassian
Description : Provides Common Services to Workbox

Workbox - JIRA Provider Plugin : com.atlassian.mywork.mywork-jira-provider-plugin
Version : 2.2.11
Status : enabled
Vendor : Atlassian
Description : Generates notifications and tasks from JIRA

atlassian-failure-cache-plugin : com.atlassian.atlassian-failure-cache-plugin
Version : 0.14
Status : enabled
Vendor : Atlassian
Description : This is the Atlassian failure cache plugin, which provides implementations of some core components

browser-metrics-plugin : com.atlassian.plugins.browser.metrics.browser-metrics-plugin
Version : 1.44
Status : enabled
Vendor : Atlassian
Description : Plugin for recording browser timing events in Atlassian products

jackson-module-scala-2.10-provider : com.atlassian.scala.plugins.jackson-module-scala-2.10-provider-plugin
Version : 0.5
Status : enabled
Vendor : Atlassian
Description : This plugin provides the jackson-module-scala port for Jackson 1.9 and Scala 2.10

jira-browser-metrics : com.atlassian.jira.plugins.jira-browser-metrics
Version : 1.0.12
Status : enabled
Vendor : Atlassian
Description : Plugin that defines a whitelist for JIRA analytics events, and records browser timing events

jira-help-tips : com.atlassian.plugins.helptips.jira-help-tips
Version : 0.63
Status : enabled
Vendor : Atlassian
Description : Common way to display help tips in the UI of JIRA.

jira-inline-issue-create-plugin : com.atlassian.jira.plugins.inline-create.jira-inline-issue-create-plugin
Version : 0.3.2
Status : enabled
Vendor : Atlassian
Description : This is the com.atlassian.jira.plugins:jira-inline-issue-create-plugin plugin for Atlassian JIRA.

jira-issue-nav-components : com.atlassian.jira.jira-issue-nav-components
Version : 6.4.21
Status : enabled
Vendor : Atlassian
Description : Provides components for viewing and searching for issues

jquery : com.atlassian.plugins.jquery
Version : 1.7.2
Status : enabled
Vendor : (unknown)
Description : Atlassian plugin wrapper containing only jQuery.

scala-provider-plugin : com.atlassian.scala.plugins.scala-2.10-provider-plugin
Version : 0.5
Status : enabled
Vendor : Atlassian
Description : This plugin provides the scala runtime for scala 2.10.3

wiki-editor : com.atlassian.jira.plugins.jira-wiki-editor
Version : 1.1
Status : enabled
Vendor : Atlassian
Description : This is the com.atlassian.jira.plugins:wiki-editor plugin for Atlassian JIRA.


___ Listeners ______________________________

Instance Count : 2

Mail Listener : com.atlassian.jira.event.listeners.mail.MailListener
Issue Assignment Listener : com.atlassian.jira.event.listeners.history.IssueAssignHistoryListener

___ Services _______________________________

Instance Count : 1

Mail Queue Service : com.atlassian.jira.service.services.mail.MailQueueService
Service Schedule : 0 * * * * ?

___ Trusted Applications ___________________

Instance Count : 0


___ Java Class Paths _______________________

sun.boot.class.path : /usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/resources.jar:
/usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/rt.jar:
/usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/sunrsasign.jar:
/usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/jsse.jar:
/usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/jce.jar:
/usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/charsets.jar:
/usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/rhino.jar:
/usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/jfr.jar:
/usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/classes

java.library.path : /usr/java/packages/lib/amd64:
/usr/lib64:
/lib64:
/lib:
/usr/lib

java.endorsed.dirs : /opt/jira/atlassian-jira-6.4.1-standalone/endorsed

java.ext.dirs : /usr/lib/jvm/java-1.7.0-openjdk-1.7.0.79.x86_64/jre/lib/ext:
/usr/java/packages/lib/ext

java.class.path : /opt/jira/atlassian-jira-6.4.1-standalone/bin/bootstrap.jar:
/opt/jira/atlassian-jira-6.4.1-standalone/bin/tomcat-juli.jar


2015-05-28 07:21:53,520 localhost-startStop-1 INFO [atlassian.jira.startup.JiraStartupLogger] 

**********************************************************************************
JIRA 6.4.1 build: 64016 started. You can now access JIRA through your web browser.
**********************************************************************************

2015-05-28 07:21:53,599 localhost-startStop-1 FATAL [atlassian.jira.startup.JiraStartupLogger] 

**************************************************************************************************** ***********************************
The following plugins are required by JIRA, but have not been started: Atlassian JIRA - Plugins - REST Plugin (com.atlassian.jira.rest)
**************************************************************************************************** ***********************************

2015-05-28 07:21:53,602 localhost-startStop-1 INFO [atlassian.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler not started: JIRA startup checklist failed.
2015-05-28 07:21:53,630 localhost-startStop-1 WARN [atlassian.jira.startup.JiraStartupLogger] 

**************************************************************************************************** ****************************************************************************************************
___ FAILED PLUGIN REPORT _____________________

9 plugins failed to load during JIRA startup.

'com.atlassian.jira.plugins.jira-importers-github-plugin' - 'JIRA GitHub Issue Importer' failed to load.
The plugin has been disabled. A likely cause is that it timed out during initialisation

It has the following missing service dependencies :
&jiraDataImporter of type (&(objectClass=com.atlassian.jira.plugins.importer.imports.importer.JiraDataImporter)(objectClass=co m.atlassian.jira.plugins.importer.imports.importer.JiraDataImporter))
&jiraDataImporter of type (&(objectClass=com.atlassian.jira.plugins.importer.imports.importer.JiraDataImporter)(objectClass=co m.atlassian.jira.plugins.importer.imports.importer.JiraDataImporter))
&createProjectManager of type (&(objectClass=com.atlassian.jira.plugins.importer.managers.CreateProjectManager)(objectClass=com.at lassian.jira.plugins.importer.managers.CreateProjectManager))
&createProjectManager of type (&(objectClass=com.atlassian.jira.plugins.importer.managers.CreateProjectManager)(objectClass=com.at lassian.jira.plugins.importer.managers.CreateProjectManager))
&usageTrackingService of type (&(objectClass=com.atlassian.jira.plugins.importer.tracking.UsageTrackingService)(objectClass=com.at lassian.jira.plugins.importer.tracking.UsageTrackingService))
&usageTrackingService of type (&(objectClass=com.atlassian.jira.plugins.importer.tracking.UsageTrackingService)(objectClass=com.at lassian.jira.plugins.importer.tracking.UsageTrackingService))
&configFileHandler of type (&(objectClass=com.atlassian.jira.plugins.importer.web.ConfigFileHandler)(objectClass=com.atlassian. jira.plugins.importer.web.ConfigFileHandler))
&configFileHandler of type (&(objectClass=com.atlassian.jira.plugins.importer.web.ConfigFileHandler)(objectClass=com.atlassian. jira.plugins.importer.web.ConfigFileHandler))

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-importers-github-plugin-2.0.5.jar

'com.atlassian.jira.plugins.greenhopper-marketing-plugin' - 'JIRA Agile Marketing Plugin' failed to load.
The plugin has been disabled. A likely cause is that it timed out during initialisation

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/greenhopper-marketing-plugin-3.3.jar

'com.atlassian.jira.plugins.jira-importers-plugin' - 'JIRA Importers Plugin (JIM)' failed to load.
The plugin has been disabled. A likely cause is that it timed out during initialisation

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-importers-plugin-6.3.0.jar

'com.atlassian.jira.welcome.jira-welcome-plugin' - 'JIRA Welcome Plugin' failed to load.
Application context initialization for 'com.atlassian.jira.welcome.jira-welcome-plugin' has timed out

It has the following missing service dependencies :
&sampleDataImporter of type (objectClass=com.atlassian.jira.plugins.importer.sample.SampleDataImporter)
&sampleDataImporter of type (objectClass=com.atlassian.jira.plugins.importer.sample.SampleDataImporter)

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-welcome-plugin-1.2.1.jar

'com.atlassian.jira.plugins.jira-development-integration-plugin' - 'Atlassian JIRA - Plugins - Development Integration Plugin' failed to load.
The plugin has been disabled. A likely cause is that it timed out during initialisation

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-development-integration-plugin-2.3.8-D20150310T003755.jar

'com.atlassian.jira.rest' - 'Atlassian JIRA - Plugins - REST Plugin' failed to load.
The plugin has been disabled. A likely cause is that it timed out during initialisation

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-rest-plugin-6.4.1.jar

'com.atlassian.jira.plugins.jira-importers-redmine-plugin' - 'Redmine Importers Plugin for JIM' failed to load.
The plugin has been disabled. A likely cause is that it timed out during initialisation

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-importers-redmine-plugin-2.1.0.jar

'com.atlassian.jira.plugins.jira-bitbucket-connector-plugin' - 'JIRA DVCS Connector Plugin' failed to load.
The plugin has been disabled. A likely cause is that it timed out during initialisation

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-dvcs-connector-plugin-2.2.18.jar

'com.atlassian.jira.plugins.jira-importers-bitbucket-plugin' - 'Bitbucket Importer Plugin for JIM' failed to load.
The plugin has been disabled. A likely cause is that it timed out during initialisation

It has the following missing service dependencies :
&jiraDataImporter of type (&(objectClass=com.atlassian.jira.plugins.importer.imports.importer.JiraDataImporter)(objectClass=co m.atlassian.jira.plugins.importer.imports.importer.JiraDataImporter))
&jiraDataImporter of type (&(objectClass=com.atlassian.jira.plugins.importer.imports.importer.JiraDataImporter)(objectClass=co m.atlassian.jira.plugins.importer.imports.importer.JiraDataImporter))
&createProjectManager of type (&(objectClass=com.atlassian.jira.plugins.importer.managers.CreateProjectManager)(objectClass=com.at lassian.jira.plugins.importer.managers.CreateProjectManager))
&createProjectManager of type (&(objectClass=com.atlassian.jira.plugins.importer.managers.CreateProjectManager)(objectClass=com.at lassian.jira.plugins.importer.managers.CreateProjectManager))
&usageTrackingService of type (&(objectClass=com.atlassian.jira.plugins.importer.tracking.UsageTrackingService)(objectClass=com.at lassian.jira.plugins.importer.tracking.UsageTrackingService))
&usageTrackingService of type (&(objectClass=com.atlassian.jira.plugins.importer.tracking.UsageTrackingService)(objectClass=com.at lassian.jira.plugins.importer.tracking.UsageTrackingService))
&configFileHandler of type (&(objectClass=com.atlassian.jira.plugins.importer.web.ConfigFileHandler)(objectClass=com.atlassian. jira.plugins.importer.web.ConfigFileHandler))
&configFileHandler of type (&(objectClass=com.atlassian.jira.plugins.importer.web.ConfigFileHandler)(objectClass=com.atlassian. jira.plugins.importer.web.ConfigFileHandler))

It was loaded from /opt/jira/atlassian-jira-6.4.1-standalone/atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-importers-bitbucket-plugin-1.0.11.jar

**************************************************************************************************** ****************************************************************************************************

2015-05-28 07:21:53,645 localhost-startStop-1 INFO [atlassian.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 163 MiB. Committed: 339 MiB. Max: 990 MiB
Non-heap memory : Used: 145 MiB. Committed: 145 MiB. Max: 304 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 308 MiB. Committed: 484 MiB. Max: 1294 MiB
---------------------------------------------------------------------------------
2015-05-28 07:21:54,042 localhost-startStop-1 ERROR [jira.web.dispatcher.JiraWebworkActionDispatcher] 

******************************************
JIRA startup failed, JIRA has been locked.
******************************************

May 28, 2015 7:21:54 AM org.apache.coyote.AbstractProtocol start
INFO: Starting ProtocolHandler ["http-bio-8080"]
May 28, 2015 7:21:54 AM org.apache.catalina.startup.Catalina start
INFO: Server startup in 218415 ms
2015-05-28 07:22:03,010 Modification Check:thread-1 INFO [atlassian.jira.startup.JiraStartupLogger] 

___ Modifications ___________________________

Modified Files : None
Removed Files : None



Anyone have any clue to start up without error?

(also asked on puppetlabs, but in case anyone has a clue)

[rrudnicki · Accepted solution]

Hey Snd,

I believe this isn’t related to Puppet, since you are being able to start  JIRA, so this means that PUPPET did its work. 

This might be related to a plugin timeout. So, can you add the option JVM_SUPPORT_RECOMMENDED_ARGS="-Datlassian.plugins.enable.wait=300” on setenv.sh and try to start JIRA?

Also, this documentation might be useful:

https://confluence.atlassian.com/display/JIRAKB/JIRA+does+not+Start+Due+to+Disabled+Bundled+Plugin

Regards, 

Renato Rudnicki

[Snd Lt]

Thanks, where can I find setenv.sh? web searches aren't showing where it is. Also, is there any way to specify the JVM args in puppet? or any other automatic ways?

[rrudnicki]

The setenv.sh is on <jira-install-folder>/bin. About Puppet, I've never tried to setup this configuration to JIRA, but yes, I believe you can using some Puppet templates to change only that piece of code. Or, you also can use a normal class that overwrite the whole setenv.sh.

[rrudnicki]

Haa, sorry, I forgot to put the template links: https://docs.puppetlabs.com/guides/templating.html https://ask.puppetlabs.com/question/3420/if-else-statement-in-erb-template/ <-- a good example http://rnelson0.com/2014/10/27/creating-a-puppet-erb-template/

[Snd Lt]

Also, I looked at the links, you won't happen to know which variable I can use on (https://forge.puppetlabs.com/puppet/jira) do you? among usage? your method worked. Now I'm in the process of finalizing puppet code. Thanks a lot for your time.

[rrudnicki]

Hi Snd, You're welcome :). Good to know the method worked! About Puppet variable, I'm a little bit rusted about this. I recommend you to ask for this on Puppet forum. All the best, Renato Rudnicki