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JIRA repeatedly loses the connection to the server

Rumceisz
Rumceisz
Contributor
August 4, 2013

Hi All,

JIRA repeatedly loses the connection to the server. A pop-up message is displayed. This happened 6 times for me. Possibly related to Internet explorer? Impact: loss of data and re-work.

BTW the problem is also observed with Firefox. Impact: Loss of data input, duplicate efforts. Today I could not even re-establish the connection to JIRA.

The problem always occurs when assigning a subtask to someone: server lost.

Can you please suggest?

Thanks,

Rumi

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Peter Van de Voorde
Peter Van de Voorde
Community Champion
August 4, 2013

This is probably a network problem and not a Jira problem. Like Timotht says : If you can check out the Server logs for any timeout of connect problem messages that might already help. Or maybe you can ask your network administrators if there are connectivity issues.

Best Regards

Peter

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Timothy
Timothy
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August 4, 2013

What connection are you talking about? Have you checked the logs? What does it say?

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