JIRA not emailing for all projects

[Michael Battaglia]

Since JIRA moved to a new UI look a few months ago, it appears that any new projects created since the move no longer send out emails.  The older projects still do.  I have tried creating new rules but nothing works.  I have spend hours on this... HELP!

[Michael Battaglia]

Answer is here: https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-400217

[Deleted user]

Hi Micahel,

This issue needs a proper investigation performed specifically on your Jira Cloud site. Otherwise, we will be throwing darts in the dark.

Can you open a ticket with Atlassian Support? I'd be happy to take a look.

Claudiu

[Michael Battaglia]

Hello Claudiu,

Thanks for your response! I have created the following ticket: JST-400217

Thanks,

-Mike