JIRA integration with Salesforce

[Vimal G]

Can we integrate JIRA with Salesforce by using API without any add on in JIRA 

[Teja Bhutada]

Hi @Vimal G 

Hope you're doing well. 
I work as a content manager at Exalate. 

With Exalate, you can easily integrate Jira with Salesforce with the customization you want, without the hassle of a third-party app. 

You can control what you send and receive between Jira and Salesforce, which gives you a lot of flexibility. 

Feel free to book a call with us to discuss your use case, and we can take it up from there. 

Kind regards, 

Teja 

[Nikola Perisic]

Hello @Vimal G 

Yes, this can be done with webhooks on both Jira and Salesforce side. The full documentation can be found here: https://omnitoria.io/build-a-salesforce-integration-with-jira

[Nicholas Bouchard]

Yes, you can integrate Jira with Salesforce using their REST APIs directly, no Jira add-on or marketplace app required.

The most common approach is Salesforce Apex HTTP callouts to Jira's REST API. At a high level you'd:

• Generate a Jira API token from your Atlassian account settings (https://id.atlassian.com/manage-profile/security/api-tokens).
• Set up a Named Credential in Salesforce to store authentication securely rather than hardcoding credentials.
• Write Apex classes that construct the HTTP requests, for example a POST to /rest/api/3/issue/ to create a Jira issue when a Salesforce Case is created.
• Trigger it via a Salesforce Flow or Apex trigger on the relevant object.

SalesforceCodex has a solid walkthrough of this setup: https://salesforcecodex.com/salesforce/create-jira-issue-in-salesforce-apex-with-jira-integration/

One thing to be realistic about: this works well for straightforward, one-directional use cases like pushing Cases to Jira as issues. But if you need full two-way sync where updates to comments, attachments, statuses, and custom fields flow automatically in both directions, the custom code gets complex fast. You'd need webhooks on the Jira side, an inbound endpoint on Salesforce, field mapping, and conflict resolution. That's a significant development and maintenance commitment.

So yes, absolutely doable for focused use cases without any add-on. Just scope your requirements carefully before going the fully custom route.

[Kateryna]

Hi, we’re Peeklogic, the developer of a Salesforce–Jira connector that can help you easily integrate SF and Jira. Feel free to contact us at info@peeklogic-connector.com, and we’ll be happy to help.

[OpsHub - Enterprise class Integration and Migration Solutions for Jira]

Hi @Vimal G

Yes, it’s possible to integrate Jira and Salesforce using just their REST APIs—no add-ons required.

Add-ons are not robust and reliable way for integrations, due to:

•  Excess coding – you will have to almost code the whole sync to integrate comments, attachments, links, formatted content, conflict. Literally everything requires coding.
• Webhooks are used extensively which are known to slow down Jira and also miss updates randomly
• Custom fields need to be mapped 1:1 and field types must be compatible.

 OpsHub Integration Manager, an Atlassian Solutions Partner supports this Jira – Salesforce integration:

• A no-plugin approach—so nothing needs to be installed in Jira or Salesforce
• Full field-level mapping, including comments, attachments, and custom objects, without any code
• Bi-directional sync and traceability across both platforms, without writing custom scripts

Hope this helps!