JIRA integration with Salesforce

[Vimal G]

Can we integrate JIRA with Salesforce by using API without any add on in JIRA 

[Teja Bhutada]

Hi @Vimal G 

Hope you're doing well. 
I work as a content manager at Exalate. 

With Exalate, you can easily integrate Jira with Salesforce with the customization you want, without the hassle of a third-party app. 

You can control what you send and receive between Jira and Salesforce, which gives you a lot of flexibility. 

Feel free to book a call with us to discuss your use case, and we can take it up from there. 

Kind regards, 

Teja 

[Nikola Perisic]

Hello @Vimal G 

Yes, this can be done with webhooks on both Jira and Salesforce side. The full documentation can be found here: https://omnitoria.io/build-a-salesforce-integration-with-jira

[OpsHub - Enterprise class Integration and Migration Solutions for Jira]

Hi @Vimal G

Yes, it’s possible to integrate Jira and Salesforce using just their REST APIs—no add-ons required.

Add-ons are not robust and reliable way for integrations, due to:

•  Excess coding – you will have to almost code the whole sync to integrate comments, attachments, links, formatted content, conflict. Literally everything requires coding.
• Webhooks are used extensively which are known to slow down Jira and also miss updates randomly
• Custom fields need to be mapped 1:1 and field types must be compatible.

 OpsHub Integration Manager, an Atlassian Solutions Partner supports this Jira – Salesforce integration:

• A no-plugin approach—so nothing needs to be installed in Jira or Salesforce
• Full field-level mapping, including comments, attachments, and custom objects, without any code
• Bi-directional sync and traceability across both platforms, without writing custom scripts

Hope this helps!