JIRA dashboard showing incorrect count

[Muhammad Abubakar]

Im using reports charts & graphs gadget on JIRA. The count of stories on the graph and given from the same query is different. The count of stories displaying on the dashboard doesnot match actual value.

[Rilwan Ahmed]

Hi @Muhammad Abubakar ,

Welcome to the community !!

Jira gadgets usually ignore tickets when the Resolution field has the value. Your own query may not have condition to filter our tickets with the Resolution field set. So please compare the tickets whether they have resolution field set or not. 

[Danut M _StonikByte_]

Hi @Muhammad Abubakar,

Be aware that our Great Gadgets app offers some nice gadgets that allows you to calculate and display count, sum, average, percentages, ratios etc based on the issues from multiple Jira filters. 

Issue Filter Formula gadget - counts, sum, average based on the issues from a filter and their numerical fields

Advanced Issue Filter Formula gadget - counts, percentages, totals based on the issues and their numerical fields. Supports up-to 6 filters. 

This plugin offers many other gadgets that you will find useful, so it can be a great asset for your team/company.

Just have a look over the articles from our blog to make a better idea. 

Hope this helps. 

Danut.