JIRA and Confluence billing verification on monthly basis - how to avoid this

[manmeet]

I have the annual plan for both Jira and Confluence and have my credit card details with Atlassian for monthly billing. The billing should be automatic on a monthly basis but I keep getting verification emails on a monthly basis to provide an OTP. This is not desirable and completely unproductive. Pls help resolve this as I do not want to have the monthly verification to be done.

[Trudy Claspill · Accepted solution]

Hello @manmeet 

Welcome to the Atlassian community.

I recommend that you reach out directly to the Atlassian Billing Support team for guidance. Do that by completing the form here:

https://www.atlassian.com/company/contact/purchasing-licensing#/

[manmeet]

Hi Trudy,

Thanks for the quick response. However, I had already checked the details which you have shared via a link and these do not answer my query.

If there is a very specific text which you can point me to and I may have missed reading, that would be super helpful

Kind Regards

[Trudy Claspill]

Hello @manmeet 

I did not point you to reference material to review.

I provided a link to a web page where you can fill out a form to submit your question to the Atlassian Billing Support team. They have the knowledge to answer your question accurately.