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JIRA and Confluence billing verification on monthly basis - how to avoid this

manmeet November 16, 2025

I have the annual plan for both Jira and Confluence and have my credit card details with Atlassian for monthly billing. The billing should be automatic on a monthly basis but I keep getting verification emails on a monthly basis to provide an OTP. This is not desirable and completely unproductive. Pls help resolve this as I do not want to have the monthly verification to be done.

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Trudy Claspill
Community Champion
November 16, 2025

Hello @manmeet 

Welcome to the Atlassian community.

I recommend that you reach out directly to the Atlassian Billing Support team for guidance. Do that by completing the form here:

https://www.atlassian.com/company/contact/purchasing-licensing#/

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