JIRA Software and Work hybrid in the same instance

[Vilhjálmur Hallgrímsson]

My organisation is currently using Service Management company wide and we want to expand into using Software and/or Work management. We have been using Software with good results but some are making arguments that we should move to Work instead. The Software users will loose some features that they think is important.

Is there a way to have a mixture of Software and Work in the same instance so f.x. 50% of our users will belong to the Software world and others to the Work?

What are the pros and cons?

[Trudy Claspill]

If you have licensing for Jira Software, that inherently includes the Jira Work Management feature set. You can have some projects set up as Jira Software projects and at the same time in the same instance have other projects set up as Jira Work Management.

Jira Work Management is, essentially, a less feature-rich functionality set. Jira Software adds functionality to Jira Work Management, aligning it more with the nature of software development type of work.

This is an older page, using the term Jira Core instead of Jira Work Management, but it will give you some idea of the differences between Work Management (Core) and Software.

http://www.akeles.com/what-are-the-differences-between-jira-software-jira-service-desk-and-jira-core/

Here's another post from March of this year that you might find helpful.

https://thejiraguy.com/2021/03/10/so-what-even-is-jira-work-management/

[Vilhjálmur Hallgrímsson]

Thank you Trudy

Do you know how this works the other wat around? What about users that are only licensed to use Jira Work Management? Will they be able to access/view all the features from Jira Software?

Will they be restricted to use/edit the Software specific features? I'm trying to understand how this works.

[Trudy Claspill]

Hello @Vilhjálmur Hallgrímsson 

I am not a site admin anymore for my company's instance, but what I remember seeing was this.

We had purchased a subscription for Jira Software. When looking at a User Account I could see both Jira Software and Jira Work Management listed as products, but Jira Work Management was disabled. Users were granted access to Jira Software and that enabled them to use both the Software and the Work Management functionality.  This consumes just one license per user.

If you purchase a subscription for Jira Software you get the functionality for both Jira Software and Jira Work Management. You don't grant access to only one or the other for each user, but rather each licensed user has access to both.

[Trudy Claspill]

I may be wrong.

Looking at this post:

https://community.atlassian.com/t5/Jira-Software-questions/Jira-software-and-work-management/qaq-p/1820878

I see that @Nic Brough -Adaptavist- says you can license the products separately in one instance. So if you want users to have access only to Work Management, that appears to be possible.

[Jack Brickey]

If you have Jira software I believe you have all the functionality of Jira work management. Have you found otherwise?

[Vilhjálmur Hallgrímsson]

Thank you Jack

Do you know how this works the other wat around? What about users that are only licensed to use Jira Work Management? Will they be able to access/view all the features from Jira Software?