JIRA Service Management Availability Error Migrating from server to Cloud

Ruwan Tharaka October 16, 2022

I'm getting the below error once the pre-migration validation is finished even though I didn't select any Service management projects 

 

Error.PNG

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Ruwan Tharaka October 17, 2022

 This is Identified as a ‘Bug’ in the Migration tool - Jira Cloud Migration Assistant (Version 1.7.3) especially during the Pre-Flight Checks and the recommendation for the same, would be to downgrade JCMA version from 1.7.3 to 1.7.1 and it worked

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Brant Schroeder
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October 16, 2022

@Ruwan Tharaka I am assuming that your current instance has Jira Service Management projects.  The cloud migration tools is trying to identify any gaps you might have and since JSM is installed it is calling this our regardless of the projects that you are migrating.  

Ruwan Tharaka October 16, 2022

Hi @Brant Schroeder , Yes in the current instance there is one Service management project and, we haven't selected it for the migration.

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 17, 2022

@Ruwan Tharaka Are you able to just move forward or do you have in add JSM?

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Ruwan Tharaka October 17, 2022

Hi @Brant Schroeder , We had the JCMA 1.7.3 and then downgraded to 1.7.1

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Ruwan Tharaka October 16, 2022

com.atlassian.jira.migration.skip.jwm.in.cloud.preflight.check dark feature is already enabled 

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