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JIRA Service Desk Cloud: Create a list with different subset lists for an Issue

97WaterPolo
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April 14, 2018

Hello,

 

I am trying to create a custom issues form and I am running into a bit of a roadblock. I can figure out how to create a dropdown menu easily through the use of a custom field, but I am trying to create two dropdown menus where the second one depends on the first.

 

Example:

Given Dropdown Menu 1 (DM1) and Dropdown Menu 2(DM2)

 

If the user selects "Grocery Store" from DM1, the options in DM2 would follow "Apple, Milk, Bread".


If the user selects "Mechanics Shop" from DM1, the options in DM2 would follow "Oil Change, Tire Rotation"

If the user selects "Other" from DM1, the options in DM2 would follow "Misc issues, DOA, Charging".

 

In this example DM1 would contain "Grocery Store, Mechanics Shop, and Other" as a drop down menu, and the second dropdown menu's values would change based on what was selected in DM1.

 

How exactly would I accomplish that?

 

The components field looks promising, as I can add all my values in there and it can just be searched, would that be the way to do it or is there a way to create the double dropdown menu? Is there a way to create another searchable list like the components field?

1 answer

1 vote
Alexey Matveev
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April 14, 2018

You should use the cascading select custom field

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