Steps to reproduce:
1. Open our JIRA site.
Actual results:
System redirect to this error
JIRA — Internal Server Error
Error reference: 2e09ceaf-36c8-4b5d-a481-7aa72e87cf37
Unable to render full error details at this time. Please consult the error logs for more information.
HTTP Status 500 – Internal Server Error
Type Exception Report
Message TenantContextCommand short-circuited and fallback disabled.
Description The server encountered an unexpected condition that prevented it from fulfilling the request.
Exception
com.netflix.hystrix.exception.HystrixRuntimeException: TenantContextCommand short-circuited and fallback disabled.
com.netflix.hystrix.AbstractCommand.handleFallbackDisabledByEmittingError(AbstractCommand.java:1052)
com.netflix.hystrix.AbstractCommand.getFallbackOrThrowException(AbstractCommand.java:878)
com.netflix.hystrix.AbstractCommand.handleShortCircuitViaFallback(AbstractCommand.java:982)
com.netflix.hystrix.AbstractCommand.applyHystrixSemantics(AbstractCommand.java:557)
com.netflix.hystrix.AbstractCommand.access$200(AbstractCommand.java:60)
com.netflix.hystrix.AbstractCommand$4.call(AbstractCommand.java:419)
com.netflix.hystrix.AbstractCommand$4.call(AbstractCommand.java:413)
rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:46)
rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:35)
rx.Observable.unsafeSubscribe(Observable.java:10151)
rx.internal.operators.OnSubscribeMap.call(OnSubscribeMap.java:48)
rx.internal.operators.OnSubscribeMap.call(OnSubscribeMap.java:33)
rx.Observable.unsafeSubscribe(Observable.java:10151)
rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:41)
rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:30)
rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:48)
rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:30)
rx.Observable.unsafeSubscribe(Observable.java:10151)
rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:41)
rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:30)
rx.Observable.unsafeSubscribe(Observable.java:10151)
rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:51)
rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:35)
rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:48)
rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:30)
rx.Observable.subscribe(Observable.java:10247)
rx.Observable.subscribe(Observable.java:10214)
rx.internal.operators.BlockingOperatorToFuture.toFuture(BlockingOperatorToFuture.java:51)
rx.observables.BlockingObservable.toFuture(BlockingObservable.java:411)
com.netflix.hystrix.HystrixCommand.queue(HystrixCommand.java:378)
com.netflix.hystrix.HystrixCommand.execute(HystrixCommand.java:344)
com.atlassian.tenant.service.TenantContextLoader.fetch(TenantContextLoader.java:42)
com.atlassian.tenant.impl.AbstractServiceTenantContextProvider.fetchTenantContext(AbstractServiceTenantContextProvider.java:58)
com.atlassian.tenant.impl.AbstractTenantContextProvider.setTenantId(AbstractTenantContextProvider.java:132)
com.atlassian.jira.tenant.JiraTenantContextProviderImpl.setTenantId(JiraTenantContextProviderImpl.java:78)
com.atlassian.jira.web.filters.WorkContextInitializationFilter.setTenantId(WorkContextInitializationFilter.java:158)
com.atlassian.jira.web.filters.WorkContextInitializationFilter.doFilter(WorkContextInitializationFilter.java:72)
com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
com.atlassian.jira.security.ratelimit.AbstractJiraRateLimitingFilter.doFilter(AbstractJiraRateLimitingFilter.java:74)
com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
com.atlassian.jira.util.zipkin.ZipkinTracingFilter.lambda$doFilter$1(ZipkinTracingFilter.java:85)
com.github.kristofa.brave.servlet.BraveServletFilter.doFilter(BraveServletFilter.java:112)
com.atlassian.jira.util.zipkin.ZipkinTracingFilter.doFilter(ZipkinTracingFilter.java:73)
com.atlassian.jira.web.filters.SecurityHttpHeaderRequestFilter.doFilter(SecurityHttpHeaderRequestFilter.java:41)
com.atlassian.jira.internalstatus.RequestStatusFilter.doFilterOnce(RequestStatusFilter.java:54)
com.atlassian.jira.web.filters.FilterOnceAbstractHttpFilter.doFilter(FilterOnceAbstractHttpFilter.java:25)
com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
Root Cause
java.lang.RuntimeException: Hystrix circuit short-circuited and is OPEN
com.netflix.hystrix.AbstractCommand.handleShortCircuitViaFallback(AbstractCommand.java:979)
com.netflix.hystrix.AbstractCommand.applyHystrixSemantics(AbstractCommand.java:557)
com.netflix.hystrix.AbstractCommand.access$200(AbstractCommand.java:60)
com.netflix.hystrix.AbstractCommand$4.call(AbstractCommand.java:419)
com.netflix.hystrix.AbstractCommand$4.call(AbstractCommand.java:413)
rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:46)
rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:35)
rx.Observable.unsafeSubscribe(Observable.java:10151)
rx.internal.operators.OnSubscribeMap.call(OnSubscribeMap.java:48)
rx.internal.operators.OnSubscribeMap.call(OnSubscribeMap.java:33)
rx.Observable.unsafeSubscribe(Observable.java:10151)
rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:41)
rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:30)
rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:48)
rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:30)
rx.Observable.unsafeSubscribe(Observable.java:10151)
rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:41)
rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:30)
rx.Observable.unsafeSubscribe(Observable.java:10151)
rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:51)
rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:35)
rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:48)
rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:30)
rx.Observable.subscribe(Observable.java:10247)
rx.Observable.subscribe(Observable.java:10214)
rx.internal.operators.BlockingOperatorToFuture.toFuture(BlockingOperatorToFuture.java:51)
rx.observables.BlockingObservable.toFuture(BlockingObservable.java:411)
com.netflix.hystrix.HystrixCommand.queue(HystrixCommand.java:378)
com.netflix.hystrix.HystrixCommand.execute(HystrixCommand.java:344)
com.atlassian.tenant.service.TenantContextLoader.fetch(TenantContextLoader.java:42)
com.atlassian.tenant.impl.AbstractServiceTenantContextProvider.fetchTenantContext(AbstractServiceTenantContextProvider.java:58)
com.atlassian.tenant.impl.AbstractTenantContextProvider.setTenantId(AbstractTenantContextProvider.java:132)
com.atlassian.jira.tenant.JiraTenantContextProviderImpl.setTenantId(JiraTenantContextProviderImpl.java:78)
com.atlassian.jira.web.filters.WorkContextInitializationFilter.setTenantId(WorkContextInitializationFilter.java:158)
com.atlassian.jira.web.filters.WorkContextInitializationFilter.doFilter(WorkContextInitializationFilter.java:72)
com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
com.atlassian.jira.security.ratelimit.AbstractJiraRateLimitingFilter.doFilter(AbstractJiraRateLimitingFilter.java:74)
com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
com.atlassian.jira.util.zipkin.ZipkinTracingFilter.lambda$doFilter$1(ZipkinTracingFilter.java:85)
com.github.kristofa.brave.servlet.BraveServletFilter.doFilter(BraveServletFilter.java:112)
com.atlassian.jira.util.zipkin.ZipkinTracingFilter.doFilter(ZipkinTracingFilter.java:73)
com.atlassian.jira.web.filters.SecurityHttpHeaderRequestFilter.doFilter(SecurityHttpHeaderRequestFilter.java:41)
com.atlassian.jira.internalstatus.RequestStatusFilter.doFilterOnce(RequestStatusFilter.java:54)
com.atlassian.jira.web.filters.FilterOnceAbstractHttpFilter.doFilter(FilterOnceAbstractHttpFilter.java:25)
com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
Note The full stack trace of the root cause is available in the server logs.
Apache Tomcat/9.0.10
Expected results:
Jira software should open successfully.
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