JIRA -- Login Username Password Incorrect

[JamesR]

We use LDAP authentication for our JIRA and Confluence.

Is there any technical way determine if incorrect passwords are caused by an LDAP issue (global) or if the user simply entered the wrong password?

Thanks so much.

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

JIRA logs should normally indicate what the real issue is. It will give errors like authentication failure, connectivity issues etc. Wouldn't that help?

[JamesR]

Thanks Jobin -- interesting that you bring this up -- we later found out that this was an LDAP (global) issue.

If a user is simply typing the wrong password, would this show (as an authentical failure) within the log file? I did not find any authentical messages within the log file (catalina.out).

Thanks Jobin

[Jobin Kuruvilla [Adaptavist]]

you should have something if you configure logging in Debug mode. Don't remember if it comes in Error mode or not.

Btw, login failures due to bad cookies won't generate any messages, even in Debug.

[JamesR]

Thanks Jobin -- the bad cookies issue is great information. Have a great rest of the week!

[Renjith Pillai]

And to add what Jobin said, check the log "atlassian-jira-security.log" and if needed, enable additional debug logging in the administration just for security - https://confluence.atlassian.com/display/JIRA/Logging+and+Profiling