JIRA File is not a valid backup issue

[Jeff Foarde]

Ran into a problem that others might have, figured I would record it here.  When Exporting a Backup from one Jira instance to another while attempting a migration, I ran into the error that "The file **** is not a valid Jira backup".  Since I had just created it from another Jira instance of the same build, I was surprised to see this.  No edits by me, other than moving it between instances.

I tried recreating the backup, moving it different ways between VMs, but no success.  Finally, I tried literally copying the backup RIGHT AFTER IT WAS MADE to the Import folder of the SAME Jira instance, and going to Project Import just to see what was up.  Same error...

I'm not a linux person usually, so this may be obvious to some, but the less than helpful error message was trying to tell me that I didn't have PERMISSION to access this file.  I had moved it from Export to Import while root, so the jira process couldn't access it, but didn't have a better way to tell me.

CHMOD 666 on the backup file and no more problems.

Not obvious to me, so hopefully that helps someone going through the same issue.

[Bohdan Khmelnytskyi]

Thank you to Jeff! 

Atlassian should provide much better error logging.

[Corey East]

Thanks Jeff, you're a true hero! 

[romakarol]

Same issue thanks for putting this out there!

[Paul Stahlke]

Thank you Jeff -- this saved me some time.

[tsalazar_nhs]

You saved my bacon Jeff! Thank you for taking the time to share your experience.