JIRA - Error as - You have already requested for the access

[Sathish Chandran vijayagopal]

HI Team

Request an help

One of our team lead was having access to Jira before but suddenly from yesterday he is getting the attached error. He has not raised any request and not sure why is unable to access JIRA now. Please help to resolve asap. Thanks

Issue Person Racfid is - BH16961(Rohit Prasad)

Regards

Sathish

[Trudy Claspill]

Hello @Sathish Chandran vijayagopal 

Be advised this is a user community, not a direct line to Atlassian Support.

If you want to work directly with Atlassian support, an Administrator for your instance can raise a support ticket at 

https://support.atlassian.com/contact/#/

If you are not an administrator for your instance than I advise you to reach out first to the people internally that administer your system. They will have access to look at the licenses assigned to the specified user and see if there is an outstanding access request for them.