JIRA Dashboard Page is Blank After Login

[Karry Liang]

Hi Team,

I am able to log in to ONE FIELD JIRA successfully, but the Dashboard page appears completely blank after loading.

Observed behavior:

• Login is successful.
• Top navigation menu is displayed normally.
• "System Dashboard" title is shown.
• No dashboard gadgets or content are displayed.
• Issue persists after refreshing the page.

URL: https://onefieldjira.renesas.com/secure/Dashboard.jspa

Browser: Microsoft Edge

Screenshot: 

Could you please help check whether this is related to my account permissions, dashboard configuration, or a system issue?

Thank you.

Best regards,
Karry Liang

[Arkadiusz Wroblewski · Accepted solution]

Hi @Karry Liang 

Check if this affects all users or only your account. If it's just you, open a different dashboard or test in an InPrivate window. Account permissions are important; Jira Data Center hides gadgets if you lack access to their projects, filters, or apps.

https://support.atlassian.com/jira/kb/dashboard-gadgets-fail-to-load-in-jira-server/ 

If all users see a blank dashboard, an admin should review atlassian-jira.log, check for recent system or app upgrades, verify that Gadgets Plugin modules are enabled, and inspect browser developer tools for failed requests.

Are other users experiencing this, and can you open non-system dashboards?

Best,

Arek 🤠

[Cristian Quiroz Garcia - NTT DATA · Accepted solution]

Hi @Karry Liang !

A blank Jira dashboard with the top nav and title visible but no gadgets loaded is a well-known issue. Here are the most common causes:

1. Incompatible plugin after a Jira upgrade

Atlassian's official KB article Jira Dashboard goes blank after upgrade points to incompatible third-party plugins (e.g., Rich Filters for Jira Dashboards) as a frequent culprit. Your Jira admin should check atlassian-jira.log for errors like NoSuchMethodError related to dashboard or gadget plugins and update any incompatible plugins to a compatible version.

2. Browser cache or extensions

• Clear cache and cookies for the Jira domain (Ctrl+Shift+R)
• Test in an InPrivate window in Edge and disable browser extensions (ad blockers are common culprits)
• Open F12 → Console, reload the page, and check for JavaScript errors — these often point directly to the broken gadget or plugin

Recommended next step: Since this is a company-managed Jira Data Center instance, your internal Jira admin should review the server logs and check for recently updated or incompatible plugins. The official KB article is a good starting point for them.

Hope this helps!

[Karry Liang]

Hi support Team，

Appreciate your quick reply.

After I Cleared cache and cookies for the Jira domain (Ctrl+Shift+R), the issue was resolved.  

Best regards,

Karry