Recently we changed from checking a secure POP email address from Office 365 to using the built in JIRA service desk email address and now random issue are been created with a duplicate ticket.
In my tests I receive 2 confirmation emails with different ticket IDs.
I have also checked and there is only 1 email handler setup.
Please help.
There is a resolved ticket in Atlassian support. There is a workaround. Kindly try to apply the workaround:
Hi Alexey,
Thanks for your reply I did as suggested and increased delay to 5 mins however I am still getting duplicates not sure what else to try.
Regards,
Li
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