JIRA CSV Import - Blank page

[Raj B]

Hi Everyone,

I am trying to upload CSV file to create JIRA issues from Issues -> Import issues from CSV. I can't move forward to the next step [ stays on the same page and just perform refresh].

Configuration:

JIRA - 8.18.1

Tomcat - 8.5.65

[Trudy Claspill]

Hello @Raj B 

Welcome to the community.

Can you show us a screen image of what you see?

Are you a Jira Administrator for the Jira system?

[Raj B]

1) I have attached the testing.csv file here.

2) When I hit enter -> nothing happens. Seems like it just refresh the page.

3) The url after I hit the next button.

[Raj B]

@Trudy Claspill I have administration access and my configurations are:

JIRA - 8.18.1

Tomcat - 8.5.65

[Trudy Claspill]

Have you tried importing the data using the Admin > System > External System Import option?

[Raj B]

Yes, I have tried with that option as well. However, Bulk create setup plugin is not working for me. 

[Trudy Claspill]

I recommend that you contact Atlassian Support directly concerning this issue.

https://support.atlassian.com/contact/#/