JIRA Automation

[Anthony Thamel]

I have a simple automation rule in the board I'm working

WHEN issue is closed, done, resolved

IF Fix version is empty

THEN send an email.

How can I add the JIRA issue that triggered this to the email body? so that the recipient can simply click on the link to see the issue?

Thanks

[John Funk · Accepted solution]

Hi Anthony,

You can use this in the body for a clickable link:

<a href="{{issue.toUrl}}">{{issue.summary}}</a>

[Anthony Thamel]

Thanks John! I was doing some testing and figured out {{issue.key}} {{issue.summary}} fields. Then I got stuck with how to enable a clickable link and voila, you provided the solution!

[John Funk]

Glad I could help!

[Anthony Thamel]

Hey @John Funk , I have a follow up question. If I need to show the JIRA issue ID and summary in the hyperlink, is below correct?

Expectation:

WDM-9999  Test Summary

<a href="{{issue.toUrl}}">{{issue.key}} {{issue.summary}}</a>

(If I need a space between ID and the summary, how to add that? otherwise formatting look ugly)

Thanks!

[John Funk]

<a href="{{issue.toUrl}}">{{issue.key}}</a> <a href="{{issue.toUrl}}">{{issue.summary}}</a>

[Anthony Thamel]

Thanks! 

So as per your response, it would be one hyperlink or two?  I would like to have only one hyperlink.

[John Funk]

Without testing a lot - that's what I would do. The hyperlink is the same so it doesn't matter if you have one that includes the whole thing including the space or have two separate - I don't see a difference in that. 

[Anthony Thamel]

Thank you!