JIRA Automation - to update status of JSM project
I am trying to setup an automation to update the status of a service desk ticket from a linked ticket in a Jira project.
I have scoped both projects and have setup the flow per
I have seen similar posts about this but haven't seen a solution I can use that works. Any assistance here would be great.
UDPATE
Seems to be having a issue with the final then condition: Was able to determine the issue on the then condition was permissions on the actor, have updated that, however the rule still does not run.
1 answer
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Kai Krause
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Hi and Welcome ,
the rule actor (see in the rule -> rule Details)
must have the right permissions in both projects . In your case he must have Browse projects and transition issue rights.
BR
Kai
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