JIRA Automation - I want to set EPIC Color when a field changes to a specific setting.

[markus_neuwald_canon_at]

I followed the instructions from the Atlassian documentation article “How to update the Epic Color Field using the automation rule?” to set the Epic Color via automation when triggered.

However, for some reason, it’s not working.

The audit log shows an error indicating that the custom field is not available.

I used the JQL search as described in the article to identify the custom field ID for Epic Color.

Is there a step or detail I might have missed?

[Akhand Pratap Singh]

Hello @markus_neuwald_canon_at ,

Good day, Welcome to Atlassian Community!!

Instead of using the old "Epic Color", you should use the "Issue color" custom field.

Please refer this article, do let me know if it works Change the Issue Colour through automation | Jira and Jira Service Management | Atlassian Support

Do let me know if it works or if you face any issue.

Best Regards,
Akhand

[markus_neuwald_canon_at]

Hi Akhand,

Thank you for the suggestion — unfortunately, the result remains unchanged.

[Bill Sheboy]

Hi @markus_neuwald_canon_at 

Some fields may only be set from rules using the custom field ID rather than the smart value name.  Have you tried using customfield_11441 in the JSON expression?

Kind regards,
Bill