JAC like project available for organizations and expose Components to agents and end-users

Question

Good afternoon all,

I am curious if anyone has an idea on how we could build something similar to what Atlassian offers with JAC but internally in our organization?

The main features I would be looking for is for long-term feature requests and bugs to be able to expose them the same way features and bugs are available to the public in the JAC and users can simply watch them for updates.

The second feature would be how we can expose the currently available Components including the descriptions to the organization?

We are currently using PowerBI to provide some sort of Dashboard but we haven't found any good way of adding latest comments to issue details yet in any useful way.

Anyone else have experience this and/or suggestions how we could do this internally?

Thank you,

Stefan

Stefan Froehlich · Answer

Its not the anonymous access I am worried about since I would set this project up for our internal users (JSM Customers).

But I don't know how I can make it so that the project can show all open tickets we have open to all our internal users (if there even is such an option).

Right now we are solving this by using PowerBI and pulling all open tickets from our Service Desk and development project.
However, due to the way Jira exports comments we can't really provide any further details on specific tickets other than the metadata.

My goal would be to have an open project for everyone at the company where they can just look at all the issues which have been reported in those two projects.

But I guess this isn't possible at the time

Troy Anderson_htyevj · Answer

So Atlassian hasn't forced themselves into the cloud yet??  And don't you love how every solution in these Jira forums involves installing something other than Jira?  My snark is strong today...

Here is the link for managing anonymous access in Cloud:  https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/

As a software company, being able to give my customers JAC-style access to our work items (to follow defects, vote on enhancements, etc) is a no brainer.

Aaron Pavez _ServiceRocket_ · Answer

You can open your Jira to the world if needed. Just make sure you have set the proper permissions.

https://confluence.atlassian.com/adminjiraserver/control-anonymous-user-access-975034642.html

But it will be tricky since they can see all issues given browse permissions. Not edit but view.

You can create another project and open that one instead.

You can disable comments if needed.

Regards