It possible to upgrade Jira from 7.4.2 to 7.13.0 ???

[isi]

Hello Guy,

I used JIRA  for long time and now I want to upgrade 7.4.2 to new version 7.13.0 But when I upgrade it force me to connect new database and I have to buy a new license. of cause I cannot use my old backup too.

This is error when I try to restore

"Error importing data: java.lang.RuntimeException: Could not read fields for table ao_02a6c0_rejected_ref"

Please if someone can do please give me some advice.

Thank you.

[Alexis Robert]

Hi @Marc, 

first of all, yes you can upgrade dircetly from 7.4.2 to 7.13, you just need to follow this process.

You basically need to perform a XML backup of your Jira instance first, then install the new Jira instance poiting to an new, empty database and finally when setting up the new instance, choose "restore backup" to get all your data reimported.

You don't need a new licence, only a valid one. You can find it on your my.atlassian.com account.

Let me know if you have any questions, 

--Alexis

[isi]

Hello Alexis,

Yes This time I try to exported file backup from 7.4.2 but when I try to restore to 7.13.0 It will show error like this.

"Error importing data: java.lang.RuntimeException: Could not read fields for table ao_02a6c0_rejected_ref"

 

How can I fix this error.

Thank you,

[Alexis Robert]

@Marc, 

I can think of a few things that would cause this. Can you have a look at this ticket and try again with an older mysql driver ?

Also, did you see any errors during the backup process in the logs ? 

[Cesar Candela]

On our environment, this error was resolved by segregating the database users for each of the applications. Looks like on previous versions was alright to share the users among the 3 applications when the db is hosted on the same server. But on more recent ones either is not possible because how the code is written. Thanks

[Cesar Candela]

I have the same error message with the same table when I try to restore or taka a backup of a server running 8.13. I checked into the db but that is a bitbucket table and it is not on Jira. Should that table be in Jira 8.13? thanks