It looks like our database is taking a little longer than usual to sync up. Wait a few moments then

[Santosh Kapse]

i am unable to access to JIRA, it shows same error.

[Anastasiia Dimnych]

Hi @Santosh Kapse,

I’m sorry to hear you’re having trouble getting into your Jira. Because access issue involves verifying your identity and handling sensitive information (like your email or security settings), we cannot troubleshoot this in a public forum. To keep your account secure, we need to move this to a private conversation with our Support team.

Please take these steps to get help:

• Visit our Support portal.

• If you can't log in to the portal, select "Unable to log in" from the options provided.

• Provide the email address associated with the account you're trying to access.

Our support teams will work with you 1:1 to verify your ownership of the account and restore your access.

Best,

Anastasiia

[John Funk]

We see this kind of thing a lot here. Please post back here with the resolution, but not containing any personal information. We need to know what the fix is so we can properly guide people in the future. Thanks!

[Arkadiusz Wroblewski]

Hello @Santosh Kapse 

Might just be a blip with the hosting. Failure are quite generic.

Atlassian Status not showing actually any incident.

Best,

Arkadiusz

[Santosh Kapse]

@Arkadiusz Wroblewski i see this error since 4 days and don't know how to resolve this?

[Arkadiusz Wroblewski]

@Santosh Kapse 

Then it could be a backend issue.

I removed the accepted answer mark from my reply, since the issue is still not resolved.

I’ve requested assistance on your behalf. After this much time, this is no longer normal behavior. An Atlassian Support Engineer should review the post and respond in this thread within 2 business days.

Best,

Arkadiusz🤠