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Issues with integartion in JIRA and Jenkins

TUSHAR SHARMA
TUSHAR SHARMA
January 12, 2026

I am trying to Integrate JIRA and Jenkins following this document
https://support.atlassian.com/jira-cloud-administration/docs/integrate-with-jenkins/

Everything is working fine upto Test connection but when I try to save the connection I get the following error

image.png

 

Jenkins Version:2.528.3

Atlassian Jira Software Cloud: 2.0.15

 

Can you please help me out

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Prachi Bolar
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 13, 2026

Hello,

Welcome to community :)

Few things that could help

1, Restart Jenkins

2. Update the Plugin to make sure its latest one : Manage Jenkins > Plugins > Available plugins.

3. Reset Jira Cloud plugin configuration

  1. In Jenkins, go to Manage Jenkins → Configure System.
  2. Scroll to the Jira Cloud / Jira integration section.
  3. If you see any existing entries that look half-complete:
    • Remove them (trash icon) or clear them out.
  4. Re‑add Jira Cloud configuration:
    • Jira site URL
    • Credentials (service account / API token)
    • Any additional required fields
  5. Click Save (not just Apply).

4. Try clean reinstall of the plugin

If the above doesn’t help:

  1. Uninstall Jira Cloud plugin from Manage Jenkins → Manage Plugins → Installed.

If this doesnt help please reach out to support and team can check further. https://support.atlassian.com/contact/

Thank you,

Prachi

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TUSHAR SHARMA
TUSHAR SHARMA
January 13, 2026

Updating the credentials plugin and restarting jenkins worked. Thanks for the help

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Prachi Bolar
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 13, 2026

Thank you @TUSHAR SHARMA  For trying it out and confirming the same :) If you feel my response helped me please feel free to accept the answer.

Thank you,

Prachi

 

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