Issues with creating new Custom field

[Mark Hayford]

I created a new "custom field" using "Short Text(plain tex only)". Working fine, except for the fact that when running a JQL, I cannot do a query search using the "=" (not an available option) ... only the ~ sign is available and that is not pulling in my results ... Is that a limitation of setting up as Short text ? What can I do to edit the query capabilities?  

OR ...

The only other option I saw in set-up that I might use was to set up custom field as "Label", but I wasn't sure if that would impact the use of the already existing "Label" field. I certainly DO NOT want to do that ... So would there be an impact to existing Label field ?

Thx, Mark

[Dirk Ronsmans · Accepted solution]

Hi @Mark Hayford and welcome to the community!

A text field indeed has it's own type of operator(s).

https://support.atlassian.com/jira-software-cloud/docs/search-syntax-for-text-fields/

A "=" operator (I  believe) can only be used with fields that have pre-fixed values (like select lists)

You do mention you get the wrong results when you query with ~ (matches), perhaps we can dive deeper in that?

[Mark Hayford]

hey Dirk, thx for the fast response!

With "~" I cannot retrieve two word inputs ..IE., A query such as Custom field ~ test, works OK, but a query such as Custom field ~ test results. does not work ..Assume that is probably as designed?

[Dirk Ronsmans]

Custom field ~ test results

will indeed not work but if you add quotation marks that should return results atleast.

Custom field ~ "test results"

You can work with "required" operators or combine logic gates but if the problem was that the query failed you should already be fine with quotations.

[Mark Hayford]

yep, great, both those answers work..thx!