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Issues with adding new users to JIRA service management.

Arpan Brahmbhatt
December 4, 2025

We have two project in Jira Service Mangement and I cannot add new users to this project. The license for Confluence is working. Can you please guide. 

1 answer

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Trudy Claspill
Community Champion
December 4, 2025

Hello @Arpan Brahmbhatt 

Welcome to the Atlassian community.

What happens when you try to add users to the project? If you get an error message, what is it?

Are you trying to add an Agent or a Customer?

What type of subscription plan do you have for JSM?

 

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