Issues with 'Unresolved' are shown as completed

[Pradeep T]

Hi All,

We are facing one issue with Jira, Where the parent ticket is still in progress/open and the child ticket ( i.e blocked ticket) is shown as closed where as it is waiting for parent ticket.

Thank you,

Pradeep 

[Nic Brough -Adaptavist-]

First, those are not "child" issues, they are linked issues.

Issues are independent of each other, and off-the-shelf don't interact.   If you want to have business rules like "can not resolve issue X if it is linked to Y which has to be closed first", then you will have to build the logic for it into your workflows, and use add-ons that provide the conditions you need to enforce the rules.

[Pradeep T]

@Nic Brough -Adaptavist-

Will you please suggest any add-on for the above?

[Nic Brough -Adaptavist-]

I would, of course, always use Script Runner, but the workflow utilities and Jira Misc Workflow Extensions have some functions to interrogating and working with linked issues as well.